BRE 8.5 Cannot Create Recovery Points Error

[Techman1960]

I get the following error on one of my clients (WinXP):

10/7/2010 20:20:37 PM High Priority Error: Error EC8F17B7: Cannot create recovery points for job: Drive Backup of  (C:\),  (D:\). Error E7B70001: Win32/Win64 API DeviceIoControl(IOCTL_VSNAP_SET_POST_COMMIT) failed. Error EBAB03F1: The parameter is incorrect. 0xE7B70001 (Backup Exec System Recovery)
 

There is plenty of room on the backup source (a separate internal SATA drive). When I try to run a new backup on the client it just hangs at 5%

[Sush---]

Hello there,

   It seem that this is known issue where backups get stuck at 5 %. Please take a look at the below technote and you can also implement the Workaround provided.

http://www.symantec.com/docs/TECH75428

Thanks,

-Sush...

[Techman1960]

Due to time constraints I had to uninstall and reinstall SBER 8.5 and the issue went away. I have about 40 more clients to reconfigure and I will see if I run into the same thing again. If so I will try the recommended workaround.

22 Months is a long time for a known issue...isn't it? 

[Andreas_Horlach]

There might be additional information in the logs. Can you look at the log file and see if there is any additional error(s)?

[DaveT]

Have you updated the Device Drivers for the SATA controller?

Dave T.