Cannot connect to agent from different subnet

[GRoos]

I have installed SSR on a Windows 2008 server with ip nr 10.10.2.1. I remotely deployed the SSR agent on a server with ip 192.168.10.2 with no problem. After deploying I cannot connect from the console to that server. I can reach shares and ping the servers perfectly to en from each other, firewall on both servers is turned off. What can be the problem here? 

I read something on another forum that SSR console and agent must be on the same subnet. Is this true?

[Markus_Koestler]

That's definetly not true. They can reside in different subnets as well. Are you 100% sure that all required ports are open between the two subnets -> http://www.symantec.com/business/support/index?page=content&id=TECH54862

[NeerThadarai]

Try this

Troubleshooting Communication Issues With Backup Exec System Recovery (BESR).http://www.symantec.com/docs/TECH55824

[Markus_Koestler]

Has the issue been resolved ?