Easyinstaller installation failed BESR Version 8.0.5.34843

[Amr_Younis]

Hello Guys,

I am trying to push the easyinstaller but unfortunately showing up the following message “ the Symantec software installation failed. You can review the log files at:C:\Documents and Settings\All Users\Application Data\Symantec\Backup Exec System Recovery Manager\EasyInstaller\.”
 

I used that option “Run the Easy Installer with the -verbose switch” and the log is attached below :

2011-03-27 05:30:39  [INFO ] [Initialize               ] - Initialized Log file LogLevel: 4
2011-03-27 05:30:39  [INFO ] [GetCurrLanguageCode      ] - Current Language Code is: 409 - EN
2011-03-27 05:30:39  [INFO ] [LoadResourceBundle       ] - Creating temp resource file: C:\DOCUME~1\ALLUSE~1\APPLIC~1\Symantec\BACKUP~1\EASYIN~1\Loader.properties
2011-03-27 05:30:39  [INFO ] [ReadLoaderConfigINIFile  ] - Reading Loader Config INI file...
2011-03-27 05:30:39  [DEBUG] [ReadLoaderConfigINIFile  ] - Deleted file C:\DOCUME~1\ALLUSE~1\APPLIC~1\Symantec\BACKUP~1\EASYIN~1\LoaderConfig.ini
2011-03-27 05:30:39  [INFO ] [InstallationStatusDlgProc] - Status Dialog Init complete
2011-03-27 05:30:42  [INFO ] [ReadSystemConfig         ] - Reading System configuration...
2011-03-27 05:30:42  [INFO ] [IsPUBInstalled           ] - Start
2011-03-27 05:30:42  [INFO ] [IsPUBInstalled           ] - End, No publisher installation found
2011-03-27 05:30:42  [INFO ] [IsBESR65Installed        ] - Start
2011-03-27 05:30:42  [DEBUG] [IsBESR65Installed        ] - Failed to open key SOFTWARE\Symantec\Backup Exec System Recovery for reading
2011-03-27 05:30:42  [INFO ] [IsBESR65Installed        ] - End
2011-03-27 05:30:42  [INFO ] [IsBESR70Installed        ] - Start
2011-03-27 05:30:42  [DEBUG] [IsBESR70Installed        ] - Failed to open key SOFTWARE\Symantec\Backup Exec System Recovery for reading
2011-03-27 05:30:42  [INFO ] [IsBESR70Installed        ] - End
2011-03-27 05:30:42  [INFO ] [IsBESR80Installed        ] - Start
2011-03-27 05:30:42  [DEBUG] [IsBESR80Installed        ] - Failed to open key SOFTWARE\Symantec\Backup Exec System Recovery for reading
2011-03-27 05:30:42  [INFO ] [IsBESR80Installed        ] - End
2011-03-27 05:30:42  [INFO ] [IsBESR85Installed        ] - Start
2011-03-27 05:30:42  [DEBUG] [IsBESR85Installed        ] - Failed to open key SOFTWARE\Symantec\Backup Exec System Recovery for reading
2011-03-27 05:30:42  [INFO ] [IsBESR85Installed        ] - End
2011-03-27 05:30:42  [DEBUG] [GetDotNetFromRegistry    ] - Found key for 1.1
2011-03-27 05:30:42  [DEBUG] [GetDotNetFromRegistry    ] - Found value 4322
2011-03-27 05:30:42  [INFO ] [GetDotNetFromRegistry    ] - DotNet 1.1.4322 is installed
2011-03-27 05:30:42  [DEBUG] [GetDotNetFromRegistry    ] - Found key for 2.0
2011-03-27 05:30:42  [DEBUG] [GetDotNetFromRegistry    ] - Found value 50727
2011-03-27 05:30:42  [INFO ] [GetDotNetFromRegistry    ] - DotNet 2.0.50727 is installed
2011-03-27 05:30:42  [INFO ] [IsDOTNET20OrHigherPresent] - Found DotNet version 2.0.50727
2011-03-27 05:30:42  [INFO ] [GetOSType                ] - OS is 32 bit
2011-03-27 05:30:42  [INFO ] [ReadSystemConfig         ] - End
2011-03-27 05:30:43  [INFO ] [RunLoader                ] - Start
2011-03-27 05:30:43  [DEBUG] [RunLoader                ] - This is a Offline Installer
2011-03-27 05:30:43  [INFO ] [PrepForExecuteSetupBundle] - Start
2011-03-27 05:30:43  [INFO ] [ReadSetupConfigINIFile   ] - Reading Setup Config INI file...
2011-03-27 05:30:43  [DEBUG] [ReadSetupConfigINIFile   ] - Deleted file C:\DOCUME~1\ALLUSE~1\APPLIC~1\Symantec\BACKUP~1\EASYIN~1\SetupConfig.ini
2011-03-27 05:30:43  [INFO ] [PrepForExecuteSetupBundle] - End
2011-03-27 05:30:43  [INFO ] [ExecuteSetupBundle       ] - Start
2011-03-27 05:30:43  [INFO ] [InstallPUB               ] - Start
2011-03-27 05:30:43  [INFO ] [GetFileHash              ] - Start
2011-03-27 05:30:43  [INFO ] [GetFileHash              ] - End
2011-03-27 05:30:43  [INFO ] [InstallPUB               ] - File is safe for execution
2011-03-27 05:30:43  [INFO ] [InstallPUB               ] - Publisher config file created successfully
2011-03-27 05:30:43  [INFO ] [ExecuteProcess           ] - Start
2011-03-27 05:30:43  [DEBUG] [ExecuteProcess           ] - Invoking Process
     CmdLine : [Msiexec /i "Management Control.msi" /qn Passcode=2A9575BC-580B-11E0-B796-D4856466C4A8 ConfigFile="C:\DOCUME~1\ALLUSE~1\APPLIC~1\Symantec\BACKUP~1\EASYIN~1\1009\PublisherConfig.ini" /leu ..\pub_errtoken.log]
     Wrkn Dir: [C:\DOCUME~1\ALLUSE~1\APPLIC~1\Symantec\BACKUP~1\EASYIN~1\1009\]
2011-03-27 05:30:54  [DEBUG] [InstallationStatusDlgProc] - MouseHover icon showing current status
2011-03-27 05:30:54  [DEBUG] [InstallationStatusDlgProc] - MouseHover icon showing current status
2011-03-27 05:30:54  [DEBUG] [InstallationStatusDlgProc] - MouseHover icon showing current status
2011-03-27 05:30:54  [DEBUG] [InstallationStatusDlgProc] - MouseHover icon showing current status
2011-03-27 05:30:54  [DEBUG] [InstallationStatusDlgProc] - MouseHover icon showing current status
2011-03-27 05:30:56  [DEBUG] [InstallationStatusDlgProc] - MouseHover icon showing current status
2011-03-27 05:30:56  [DEBUG] [InstallationStatusDlgProc] - MouseHover icon showing current status
2011-03-27 05:30:56  [DEBUG] [InstallationStatusDlgProc] - MouseHover icon showing current status
2011-03-27 05:30:56  [DEBUG] [InstallationStatusDlgProc] - Clicked icon bring back the dialog
2011-03-27 05:30:56  [DEBUG] [InstallationStatusDlgProc] - MouseHover icon showing current status
2011-03-27 05:30:56  [DEBUG] [InstallationStatusDlgProc] - MouseHover icon showing current status
2011-03-27 05:30:56  [DEBUG] [InstallationStatusDlgProc] - MouseHover icon showing current status
2011-03-27 05:30:56  [DEBUG] [InstallationStatusDlgProc] - MouseHover icon showing current status
2011-03-27 05:30:56  [DEBUG] [InstallationStatusDlgProc] - MouseHover icon showing current status
2011-03-27 05:30:56  [DEBUG] [InstallationStatusDlgProc] - MouseHover icon showing current status
2011-03-27 05:31:24  [INFO ] [ExecuteProcess           ] - End retval 1603
2011-03-27 05:31:24  [INFO ] [GetMSIError              ] - Found Error Token : ERR_NO_BESR
2011-03-27 05:31:24  [ERROR] [InstallPUB               ] - Installing Publisher failed with Error: 1603::ERR_NO_BESR
2011-03-27 05:31:24  [INFO ] [UninstallBEER            ] - BEER Package was not included for install returning 0
2011-03-27 05:31:24  [INFO ] [UninstallBEI             ] - BEI Package was not included for install returning 0
2011-03-27 05:31:24  [INFO ] [UninstallLOR             ] - LOR Package was not included for install returning 0
2011-03-27 05:31:24  [INFO ] [CleanupTempFiles         ] - Deleting files created by Loader
2011-03-27 05:31:24  [INFO ] [CleanupTempFiles         ] - Deleted file C:\DOCUME~1\ALLUSE~1\APPLIC~1\Symantec\BACKUP~1\EASYIN~1\BindUnbind.exe
2011-03-27 05:31:24  [SYSER] [CleanupTempFiles         ] - Failed to delete the file: C:\DOCUME~1\ALLUSE~1\APPLIC~1\Symantec\BACKUP~1\EASYIN~1\BootStrap.exe LastError 2: The system cannot find the file specified.

2011-03-27 05:31:24  [INFO ] [CleanupTempFiles         ] - Deleted directory C:\DOCUME~1\ALLUSE~1\APPLIC~1\Symantec\BACKUP~1\EASYIN~1\1009
2011-03-27 05:31:24  [INFO ] [CleanupTempFiles         ] - Deleted file C:\DOCUME~1\ALLUSE~1\APPLIC~1\Symantec\BACKUP~1\EASYIN~1\CertImport.exe
2011-03-27 05:31:24  [INFO ] [CleanupTempFiles         ] - Deleted file C:\DOCUME~1\ALLUSE~1\APPLIC~1\Symantec\BACKUP~1\EASYIN~1\Symantec Backup Exec System Recovery Manager Cert.cer
2011-03-27 05:31:24  [INFO ] [wmain                    ] -  Failed to install one or more Setups. retval: 402653248
2011-03-27 05:31:27  [INFO ] [DeleteSelf               ] - Start
2011-03-27 05:31:27  [INFO ] [DeleteSelf               ] - Written 4417912 bytes to CleanLoader.bat file
2011-03-27 05:31:27  [INFO ] [DeleteSelf               ] - End retval 0
2011-03-27 05:31:27  [INFO ] [DeleteResourceBundle     ] - Start
2011-03-27 05:31:27  [INFO ] [DeleteResourceBundle     ] - End retval: 1
2011-03-27 05:31:27  [INFO ] [wmain                    ] - End retval 268435456

Please advice :)

[Thomas_K]

You are in the wrong forum, I will move this over to the BESR forum for you.

Best,

Thomas

[Amr_Younis]

Thanks

[Markus_Koestler]

Try to do it this way: http://www.symantec.com/business/support/index?page=content&id=TECH54555

[Markus_Koestler]

Have you had a look at the link.