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Email notifications in VSR 16 are very cryptic

asolmssen
Level 3
Partner

Hi - I just upgraded from SSR 2013 R2 to 16. I feel right at home except that the email notifications are a pain. They've gone from simple, readable messages like this:

Date: 11/17/2017 1:29:23 AM
Notification Type: Info
Priority: High
Description: Info 6C8F1F7E: A scheduled incremental recovery point of drive F:\ was created successfully.

to this:

Date: 11/17/2017 4:02:24 AM
Notification Type: Info
Priority: High
Description: Result (0x6c8f1ff2 34 VPRO_INFO_SCHEDULED_BACKUP_INC_JOB Args [1] Arg (0xbab000d 24 Full Backup - All Drives);)<9 1.0-*-*-* >

Can they be changed back, or failing that, can I get a glossary somewhere so I can at least figure what the heck it means?

1 ACCEPTED SOLUTION

Accepted Solutions

criley
Moderator
Moderator
Employee Accredited

@asolmssen

It's a cosmetic issue - there is no loss to features or functionality.

View solution in original post

9 REPLIES 9

criley
Moderator
Moderator
Employee Accredited

criley
Moderator
Moderator
Employee Accredited

@asolmssen

Did that article help?

nope, sorry. still look like this:

Date: 11/29/2017 11:54:17 AM

Notification Type: Info

Priority: High

Description: Result (0x6c8f1f63 29 VPRO_INFO_MANUAL_BACKUP_START Args [1] Arg (0xbab000d 24 Full Backup - All Drives);)<9 1.0-*-*-* >

criley
Moderator
Moderator
Employee Accredited

@asolmssen

So I assume the registration of the DLL was successful?

If yes, you may need to open a support case to get this fixed.

yes, the DLL registered. I stopped the service, registered the DLL, saw the success message, restarted the service, tested, no joy. Rebooted, tested, still no joy.

First, is this the way the messages are supposed to look now?

Second, if not, what's flipped? some kind of debugging flag?

Thoughts?

criley
Moderator
Moderator
Employee Accredited

@asolmssen

First, is this the way the messages are supposed to look now?

No, they are not supposed to look like this.

Second, if not, what's flipped? some kind of debugging flag?

This is usually caused by that DLL not being registered correctly. Something is wrong here... I think a support case needs to be opened in order to correct this.

OK - thanks for the clarification. Is it a cosmetic issue or a sign of something further wrong? If it's just cosmetic, I may live with it, if not, I will try again with the registration, and failing that, maybe a reinstall. If that doesn't do it I'll open a case. 

criley
Moderator
Moderator
Employee Accredited

@asolmssen

It's a cosmetic issue - there is no loss to features or functionality.

OK - thanks!