06-14-2016 11:45 AM
I am getting an error deploying the System Recovery Agent to a windows 7 machine. The machine has the firewall turned off, has UAC turned off, is pingable from the system recovery server, and is able to be remote desktop into. The error i am getting is the following:
-Error E0D3EBC0: Cannot Deploy the agent to X.X.X.X
-- X.X.X.X, exception occurred: attempt to push package to remote machine failed due to an invalid enviroment
The file download was aborted abnormallly. The file is incomplete
06-15-2016 12:13 AM
Please confirm the version of SSR you are using. Check in Help/About and version should say 11.x.x
06-15-2016 05:47 AM
11.1.5.55405 is the version i am running. it is the latest one that was available on Verita's website.
06-15-2016 07:08 AM
Does this help? http://www.veritas.com/docs/000085653
06-15-2016 07:44 AM
I will double check the NTLM version's that are set on both server and workstation.
06-15-2016 08:01 AM
I checked it and defined both to be: Send LM & NTLM Responses
That did not resolve the issue.
06-15-2016 09:34 AM
I think this may require further investigation. Are you able to open a support case for this?
06-15-2016 10:56 AM
I cannot, we are looking at purchasing if we can get this figured out. That's the issue is that we are in a trial version right now, but the product looks really promising if we can get it figured out we will buy it...
06-15-2016 11:03 AM
I can connect to a couple servers as well as a couple workstations on the same domain, however this one machine (one that we really want to backup) is being a pain in the butt.
06-15-2016 01:14 PM
So any help would be greatly appreciated to help us get this resolved to be able to purchase the product :).
06-16-2016 02:39 AM
So only 1 machine has this issue?
Please reproduce the issue, then collect logs (http://www.veritas.com/docs/000097768) from both machines.
Let me know once you have logs ready and I will provide details of where you can upload them.
06-16-2016 01:30 PM
I may have figured it out. It did not have the pre requisites installed? I tried installing it manually and it gave me a could not install .net 4.5 or something. So i am installing .net 4.5 manually and going to try proceeding from there.
06-16-2016 01:58 PM
Here is the exact error while trying to deploy the package remotely:
06-17-2016 02:31 AM
Ah, OK. Let us know how this goes then ..