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Error installing Symantec System Recovery

scottm1
Level 2
Partner

Hello,

 

I am trying to install symantec system recovery 2011.

The server already has a previous version of backup exec system recovery installed.

It also has endpoint installed.

I received a warning that I had to remove the previous version of system recovery.

Sadly, I cannot remove the previous version due to an error in the uninstall process.

Hence I followed this article http://www.symantec.com/docs/TECH66685.

I then proceeded withe install and received this message.

file c:\program files (x86)\symantec\backup exec system recovery\agent\spnregister.dll can not be found. Make sure the file is on target system or installed already.

I'm going around in a loop. Any suggestions.

Scot

2 REPLIES 2

Markus_Koestler
Moderator
Moderator
   VIP   

Try the uninstall.bat to remove the old version: http://www.symantec.com/business/support/index?page=content&id=TECH76289

Markus_Koestler
Moderator
Moderator
   VIP   

Have been able to resolve this issue ?