10-14-2008 06:56 AM
I just updated all my servers with BESR 8.5... it's working fine except for one thing... Granular restore 8.5 is not able to open "Exchange Mail"... I always get the following error :
**************************
(i) Make sure that the volume which contains 'N:\First Storage Group\Mailbox Database.edb' was selected for backup
(ii) Try selecting a different Storage Group
**************************
I get the same problem with all my databases...
if I open the same backup with Granular Restore 8.0 (previous version), it's working fine.
what can be the problem?
should I contact Symantec to get this resolved?
12-06-2008 02:09 PM
12-08-2008 01:26 AM
I have exactly the same problem with version 8.5.1.
I am certain it was working with version 8.0.x
Anyone (Symantec guys) a solution yet ?
grtz
B
12-08-2008 05:03 AM
you can use GRO 8.0 with backup files from BESR 8.5... works fine for me now...
12-13-2008 11:20 AM
12-15-2008 05:34 AM
any updates on this? as I'm testing for clients and can hardly say that "it doesn't work ATM but might in the future"
or is there still an option to download gro 8.0 (trial) to show it working?
12-24-2008 11:27 AM
Here is the current document on this issue. Currently the issue is being looked into, but there is a workaround presented in the document.
12-24-2008 11:45 AM
the "workaround" does not work for me... at least, it does not work when I erase all my backups and let BESR recreate a new set...
for me it looks like a new baseline backup when I do this but it does not work.
Should I try to create a new backup without the incremental setting?
(and by the way, Mario Gaucher, Mario Gaucher1 and Conmed Canada is me... I don't seems to remember wich username I have to use all the time... :) )
01-20-2009 07:18 AM
I am also having this problem.
I was planning on purchasing the GRO license, but if it doesn't work, why would I buy it?
When will a fix be released, or if 8.0 works, where can I get a trial of 8.0 to verify it works?
01-20-2009 07:21 AM
just to let you know that today, I'm sending a copy of my backup to symantec so they can "test" this problem...
I will let you know when there is a fix for this problem...
01-20-2009 07:30 AM
Mario, thanks for letting me know, they need to get this fixed, I don't know how they can sell something that simply does not work.
Thanks,
John
01-20-2009 09:19 AM
01-20-2009 09:27 AM
01-20-2009 10:39 AM
Mario,
Are you seeing that through the restore point browser?
I've searched bot the exchange box and the image for any *eif files, but have nto been able to locate it. Perhaps this is the issue? is theis eif file something System recovery should be creating?
01-20-2009 07:32 PM
yes I can see this file in restore point browser...
y
01-21-2009 06:19 AM
Ok, thanks for the info. It appears my eif file isn't even being created.
Sigh....
01-27-2009 10:53 AM
01-28-2009 12:44 PM
01-31-2009 11:34 AM
05-08-2009 05:28 AM
05-08-2009 06:26 AM