04-15-2011 03:27 AM
I am receiving the following error when attempting to install Symantec System Recovery 2011 Management Solution onto Windows Server 2008 R2. Any ideas how to resolve this issue?
Install readiness check rootautoupdate failed to run properly
Solved! Go to Solution.
04-15-2011 08:03 AM
I have enabled Internet access and this has solved the problem. Thanks for your help.
04-15-2011 03:35 AM
At what exact point do you see this error?
Could you upload a screenshot please?
04-15-2011 03:48 AM
It fails during the install readiness check on the installation manager. Screenshot attached.
04-15-2011 04:03 AM
I see that you have IIS 7.5 installed. Have you enabled IIS 6.0 compatibility mode for this?
If not, please do this and then try again to see if it helps.
04-15-2011 04:21 AM
IIS 6 compatibility Mode is showing as having already been installed.
04-15-2011 06:20 AM
Does this server have an internet connection?
Are you trying to intall with an offline package?
04-15-2011 06:52 AM
The server doesn't currently have an Internet connection as its in a test environment.
I am installing from a network share where I had previously downloaded the files from fileconnect.
04-15-2011 07:13 AM
I suspect this is the cause. Are you able to temporarily enable access to the internet to prove this theory?
04-15-2011 08:03 AM
I have enabled Internet access and this has solved the problem. Thanks for your help.
04-15-2011 08:04 AM
Good to hear - thanks for reporting back.
Please mark this thread as solved then.