Installing BESR on BESR Manager 8.0.1 then live updating creates error condition

[Robstir]

Here are the steps I used:

1. Clean installation of W2K3 Ent R2 x64 SP2 with all OS updates (including .NET framework sp1)

2. Install BESR Manager (8.0.1) using mostly defaults, then reboot

3. Verify I can log into console successfully

4. Browse to BESR download link and get EasyInstaller

5. Execute EasyInstaller using "RunAs"

6. Installation is successful, then reboot

7. Execute LiveUpdate, which finds BESR update

8. Fatal Error occurs

9. Attempt to run BESR through Start Menu, and it cannot find Symantec Backup Exec System Recovery.MSI

10. Continuous BESR installation panels pop up, no matter how many times I hit "cancel"

Log file has a value 3, error 1706 that no valid source could be found, and the update appears to be 8.0.4.30166

Any clues as to what could be going on here?  I have the system left in this state to gather log files or perform any troubleshooting necessary.

Thanks!

[aychekay]

Your problem sounds strangely similar to mine although I'm on SBS 2008 using BESR 8.5.

I haven't found a solution yet.

This post gives me the feeling somehow that I wouldn't want to mess with the BESR Manager unless it was at least version 8.5.

[David_F]

Robstir,

I would uninstall BESR on the manager system, reboot, and verify then that you are still able to login to through the manager console. Download from Fileconnect https://fileconnect.symantec.com the updated build for BESR 8.04, and on the manager system create a new EasyInstaller package using the new build. Once created, again download the package to the manager server and install. Verify that within Liveupdate it correctly states the new version of the updated build.

Note if you plan to backup the manager server use command batch files to stop and start the manager’s adaptive server anywhere database to avoid corruption. Example batch files are on the manager product CD in the \SUPPORT\UTILITIES sub-folder.

Some technotes to be aware of:
http://support.veritas.com/docs/305373
http://support.veritas.com/docs/303599
http://support.veritas.com/docs/301231
http://support.veritas.com/docs/301146

[Robstir]

Thanks for both of the responses on this issue!  I did attempt the method described by David, installing a newer version of BESR Manager (8.0.3 was the latest on fileconnect) and deployed the client.  Unfortunately, LiveUpdating the BESR client failed.  This is a windows 2003 r2 x64 server that does not have windows defender or microsoft forefront installed, but the issue is very similar to the technote 305373.

I tried again with 8.5.1, installing the BESR server on a clean windows 2003 r2 x64 server, and deploying the client to itself.  Rebooted, and again, Live Updated.  This again fails with the 1812 and 1806 errors, and when you attempt to bring up BESR client, it goes into an infinite installation loop with the 1706 error.

We will be doing compatability testing with Symantec Endpoint Protection client and BESR/BE, which will require Live Update to be launched many times.  If this happens every time we LU and there is a BESR/BE update, that wouldn't be good.  I can help out in any troubleshooting necessary.