Symantec System Recovery 2011: Hangs at 5%

[GaryLeung]

I'm running into an issue with SSR 2011 backing up our SQL server. For some reason, it's starting to hang when doing a backup. It hangs at 5% at creating recovery point/copying volume data. If I attempt to cancel the job, nothing happens...I have to stop and restart the SSR service. I edited the backup job to backup a single volume but it still hangs. It was working before so not sure what has changed.

[Markus_Koestler]

Try to stop the "symantec symsnap Vss provider" service when the job hangs at 5%. then it should continue to run.

[PatPatriot55]

Make sure the backup destination folder is on an NTFS file system. I believe there to be file size limitations on FAT.

[TRaj]

You can also try the below links 

https://www-secure.symantec.com/connect/forums/backup-hangs-5 

http://www.symantec.com/docs/TECH66223 

[Markus_Koestler]

Any progress here ?