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Symantec System Recovery 2013-fatal error 1935

Amos_Yau
Level 2

When the installation of the SSR 2013-11.0.0.46600 (OS: windows 7 pro 32 bit SP1)

ERROR: FATAL ERROR 1935:An error occurred during the installation of assembly component ...HRESULT: 0X800736b5
 

Tried the troubleshooting steps from http://www.symantec.com/business/support/index?page=content&id=tech159544 with no luck.
Need HELP.Thanks.

 

 

 

5 REPLIES 5

criley
Moderator
Moderator
Employee Accredited

11.0.0 is SSR 2013 with no service pack.

Can you please download 11.0.2 (with SP2) and try again. Download here:

https://www4.symantec.com/Vrt/offer?a_id=154587

Amos_Yau
Level 2

Hi Chris, thank for your help.

However the same error still occur:

FATAL ERROR: Error 1935. An error occured during the installation of assembly component {98CB24AD-52FB-DB5F-A01F-C8B3B9A1E18E}. HRESULT: 0x800736B5.

Amos_Yau
Level 2

Hi, anyone can help?

criley
Moderator
Moderator
Employee Accredited

Does your issue match this? http://www.symantec.com/docs/TECH215764

If yes, please open a support case for further investigation/help.

Amos_Yau
Level 2

Yes. The issue is similar to http://www.symantec.com/docs/TECH215764
i'll try to open a support case then. thank you.