09-03-2014 12:41 PM
I am in the process of evaluating System Recovery 2013 Management Console and I am having a few issues pushing the backup policy to the client computers. The policy pushes when I first install System Recovery client on to a new computer but if i make any updates or changes to the policy the changes do not get pushed out. I tried pushing the policy by using the Monitor Tasks Tab and doing both a "quick run" and a "new schedule" but here is where it gets kind of weird. I select my client computer from the list, both the computer name and IP address show, and I click schedule. Now when the task shows up in the task Status window it says 0 computers and if i double click the task to view the status no computers are showing up. The screen says Total computers: 0 I have been working on this for several days and have yet to get a successful backup. I am starting to get pretty frustrated. Any help is appreciated. thanks, James
09-04-2014 12:27 AM
The policy pushes when I first install System Recovery client on to a new computer but if i make any updates or changes to the policy the changes do not get pushed out.
This is how it should work ....
You create a policy and then assign it to one or more client machines. Those client machines will then 'pull' down the policy when they next update themselves with the management server (by default, clients check once an hour to see if there is anything new for them).
If you are making a change to an exisiting policy, the client(s) should pull down this updated policy at their next scheduled update interval. You should not have to maually 'force' the pull/push of the policy to the clients.
I wonder if there is some communication issue with the SMA (Symantec Management Agent) on the client machine(s)? To test this, try the following:
1. Make a change to an existing policy. Save the policy.
2. On one of the clients that is assigned to this policy, restart the Symantec Management Agent service.
3. Wait for 5mins. Is the updated policy now delivered to this client?
09-04-2014 04:23 AM
09-04-2014 05:18 AM
If you go into the Management Console, and look in Manage Tasks | Computers, what staus is shown for these client machines?
Also, from the same screen, right-click on 1 or 2 clients and choose 'Resource Manager'. From here, check to see what is shown in the Symantec Management Agent section for 'First Discovered'. 'Last Configuration Request' etc.
And finally, what operating systems is running on these clients?
09-04-2014 07:24 AM
09-04-2014 07:56 AM
OK, if they are showing as 'not reporting', that suggests a communication or network issue.
Check basic ping first, in both directions. Then start looking at the Symantec Management Agent on the client machines.
And check if you are running into this issue:
http://www.symantec.com/docs/TECH216967
09-04-2014 08:18 AM
09-04-2014 08:22 AM
If you are based in UK/Europe, please let me know your case number once you have opened a support case.
09-04-2014 10:02 AM
09-29-2014 02:09 PM