10-15-2008 07:19 AM
I am running Win2008 Server and just purchased BESR 8.5 (8.5.0.28843) for my standalone workstation (intel S5000PSL) with SAS RAID. I am trying to backup to an internal SATA drive.
Whenever I start the backup, it hangs at 5% without error (for more than a day).
1) The Administrator Event Log lists this error: Volume Shadow Copy Service warning: ASR writer Error 0x80042404. hr = 0x00000000.
2) vssadmin list providers (after rebooting):
Provider name: 'Symantec Software VSS Provider'
Provider type: Software
Provider Id: {262b716e-bb23-41b5-aaef-e2c15e767167}
Version: 1.0
Provider name: 'Microsoft Software Shadow Copy provider 1.0'
Provider type: System
Provider Id: {b5946137-7b9f-4925-af80-51abd60b20d5}
Version: 1.0.0.7
3) Disk Management shows Drive C: Healthy (system, boot, page file, active, crash dump, primary partition)
4) I can do a shadow copy on drive C: automatically or manually.
5) Your backup program hangs, and a reboot is required to do any VSS things.
Help would be appreciated.
Logs are follow:
Log Name: Application
Source: VSS
Date: 10/14/2008 12:38:36 PM
Event ID: 12290
Task Category: None
Level: Warning
Keywords: Classic
User: N/A
Computer: APICELLA
Description:
Volume Shadow Copy Service warning: ASR writer Error 0x80042404. hr = 0x00000000.
Operation:
PrepareForBackup event
PrepareForBackup event
Context:
Execution Context: ASR Writer
Execution Context: Writer
Writer Class Id: {be000cbe-11fe-4426-9c58-531aa6355fc4}
Writer Name: ASR Writer
Writer Instance ID: {623aa7f4-699d-4094-b7ff-6d2cc84d2879}
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="VSS" />
<EventID Qualifiers="0">12290</EventID>
<Level>3</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2008-10-14T16:38:36.000Z" />
<EventRecordID>6109</EventRecordID>
<Channel>Application</Channel>
<Computer>APICELLA</Computer>
<Security />
</System>
<EventData>
<Data>ASR writer Error 0x80042404</Data>
<Data>0x00000000</Data>
<Data>
Operation:
PrepareForBackup event
PrepareForBackup event
Context:
Execution Context: ASR Writer
Execution Context: Writer
Writer Class Id: {be000cbe-11fe-4426-9c58-531aa6355fc4}
Writer Name: ASR Writer
Writer Instance ID: {623aa7f4-699d-4094-b7ff-6d2cc84d2879}</Data>
<Binary>2D20436F64653A20575254415352574330303030303232302D2043616C6C3A20575254415352574330303030303331372D205049443A202030303030343736382D205449443A202030303030323436382D20434D443A2020433A5C57696E646F77735C73797374656D33325C76737376632E6578652020202D20557365723A204E5420415554484F524954595C53595354454D20202020202D205369643A2020532D312D352D31382D204572726F723A41535220777269746572204572726F7220307838303034323430342020202020</Binary>
</EventData>
</Event>
--------------------------
Microsoft Windows [Version 6.0.6001]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.
C:\Users\Administrator>vssadmin list providers
vssadmin 1.1 - Volume Shadow Copy Service administrative command-line tool
(C) Copyright 2001-2005 Microsoft Corp.
Provider name: 'Symantec Software VSS Provider'
Provider type: Software
Provider Id: {262b716e-bb23-41b5-aaef-e2c15e767167}
Version: 1.0
Provider name: 'Microsoft Software Shadow Copy provider 1.0'
Provider type: System
Provider Id: {b5946137-7b9f-4925-af80-51abd60b20d5}
Version: 1.0.0.7
10-25-2008 04:07 PM
10-26-2008 07:52 AM
10-29-2008 09:17 AM
12-05-2008 08:33 AM
I'm having the same issue with Ghost 14.
Search for "5%" as teh backup process gets to 5% then hangs.
Its not as rare as you might think.
12-05-2008 02:54 PM
12-09-2008 01:52 PM
12-09-2008 01:54 PM