Each time we perform an update on our SAN, the first VSS operation generate a full system crahs (bluescreen)
we work on Windows 2003 SP2
we have installed : BESR 7.0.1
and BMC Replication Manager 5.1 SP1 agent (used to perform VSS clone)
did you know some problems in working with this 2 product on the same server ?
or did you know other cause of these crash?
dump of the last crash :
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
NTFS_FILE_SYSTEM (24)
If you see NtfsExceptionFilter on the stack then the 2nd and 3rd
parameters are the exception record and context record. Do a .cxr
on the 3rd parameter and then kb to obtain a more informative stack
trace.
Arguments:
Arg1: 0019033d
Arg2: b9f6f81c
Arg3: b9f6f518
Arg4: f4e53113
Debugging Details:
------------------
PEB is paged out (Peb.Ldr = 7ffff00c). Type ".hh dbgerr001" for details
PEB is paged out (Peb.Ldr = 7ffff00c). Type ".hh dbgerr001" for details
EXCEPTION_RECORD: b9f6f81c -- (.exr 0xffffffffb9f6f81c)
ExceptionAddress: f4e53113 (symsnap+0x00012113)
ExceptionCode: c0000005 (Access violation)
ExceptionFlags: 00000000
NumberParameters: 2
Parameter[0]: 00000000
Parameter[1]: 0000002c
Attempt to read from address 0000002c
CONTEXT: b9f6f518 -- (.cxr 0xffffffffb9f6f518)
eax=00000000 ebx=fc1960d8 ecx=00000000 edx=00000000 esi=feaaa410 edi=feaaa630
eip=f4e53113 esp=b9f6f8e4 ebp=b9f6f8e8 iopl=0 nv up ei pl zr na pe nc
cs=0008 ss=0010 ds=0023 es=0023 fs=0030 gs=0000 efl=00010246
symsnap+0x12113:
f4e53113 8b702c mov esi,dword ptr [eax+2Ch] ds:0023:0000002c=????????
Resetting default scope
PROCESS_NAME: vssvc.exe
CURRENT_IRQL: 0
ERROR_CODE: (NTSTATUS) 0xc0000005 - L'instruction "0x%08lx" emploie l'adresse m moire "0x%08lx". La m moire ne peut pas tre "%s".
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - L'instruction "0x%08lx" emploie l'adresse m moire "0x%08lx". La m moire ne peut pas tre "%s".
EXCEPTION_PARAMETER1: 00000000
EXCEPTION_PARAMETER2: 0000002c
READ_ADDRESS: 0000002c
FOLLOWUP_IP:
symsnap+12113
f4e53113 8b702c mov esi,dword ptr [eax+2Ch]
FAULTING_IP:
symsnap+12113
f4e53113 8b702c mov esi,dword ptr [eax+2Ch]
BUGCHECK_STR: 0x24
DEFAULT_BUCKET_ID: NULL_CLASS_PTR_DEREFERENCE
LAST_CONTROL_TRANSFER: from f4e4b085 to f4e53113
.
.
.
.
SYMBOL_STACK_INDEX: 0
SYMBOL_NAME: symsnap+12113
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: symsnap
IMAGE_NAME: symsnap.sys
DEBUG_FLR_IMAGE_TIMESTAMP: 46858977
STACK_COMMAND: .cxr 0xffffffffb9f6f518 ; kb
FAILURE_BUCKET_ID: 0x24_symsnap+12113
BUCKET_ID: 0x24_symsnap+12113
Followup: MachineOwner
---------
0: kd> .exr 0xffffffffb9f6f81c
ExceptionAddress: f4e53113 (symsnap+0x00012113)
ExceptionCode: c0000005 (Access violation)
ExceptionFlags: 00000000
NumberParameters: 2
Parameter[0]: 00000000
Parameter[1]: 0000002c
Attempt to read from address 0000002c
0: kd> lmvm symsnap
start end module name
f4e41000 f4e5fd80 symsnap (no symbols)
Loaded symbol image file: symsnap.sys
Image path: symsnap.sys
Image name: symsnap.sys
Timestamp: Sat Jun 30 00:36:39 2007 (46858977)
CheckSum: 0002D5F4
ImageSize: 0001ED80
Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4
0: kd> .cxr 0xffffffffb9f6f518
eax=00000000 ebx=fc1960d8 ecx=00000000 edx=00000000 esi=feaaa410 edi=feaaa630
eip=f4e53113 esp=b9f6f8e4 ebp=b9f6f8e8 iopl=0 nv up ei pl zr na pe nc
cs=0008 ss=0010 ds=0023 es=0023 fs=0030 gs=0000 efl=00010246
symsnap+0x12113:
f4e53113 8b702c mov esi,dword ptr [eax+2Ch] ds:0023:0000002c=????????
Best Regards/
