I hope NBU support can help you.... make sure that the mentioned above logs are checked by the support and ask the Assigned TSE to forward these logs to be verified by Back-line support before applying any EEB.
I have the same sort of issue and i am ...
The fact is Symantec does not have good support for the hardware. I had disk failure on my 5200 appliance twice and i was shocked to know that the company which came to replace the drives was really unknown. and each time it was different company... ...
make sure that your are accessing control station which is active right now, only if your are having two control station.
after loging in to the control station type the command give by Symctec it will give you the output like this to get the exact s...
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Data Protection Administrator for UNIX using NetBackup 6.5
SCS Data Protection Administrator for UNIX using NetBackup 6.5