About Alex_Lau

Alex_Lau · 04-19-2009

Hi all, When I double click an achieved item, the message body display abnormal. Then I switch to use the browser search, the whole mail is showing in normal(see the attached file), but when I click ‘View whole item‘, result return to display abnorm...

Alex_Lau · 06-07-2009

The browser is showing you the html converted version which was generated at the time of archival. This is not coming from the DVS file itself. The DVS file itself cannot be recovered. The only option to correct this issue is: If you have original ...

Alex_Lau · 04-23-2009

Finally, our supervisor log a call to Symantec Service Support for further investigation and how to prevent it happen again. Once I get any update, I will post it for sharing. Thanks you guys warmly recommendation and help.

Alex_Lau · 04-21-2009

Hi Wayne, Thanks for your kindly explanation. In this case (refer to the attached file in my first post), source (content) showing in the searching result page is not the same in the page that when user click the "view whole item" button? Thanks.

Alex_Lau · 04-21-2009

Thanks MichelZ. If so, then just liked what you said before - It really strange! As you can see the attached file in my first post, content is showing normally when We open the link (unless I click the "view whole item" button or directly double-cli...

Alex_Lau · 04-21-2009

Wayne, Thanks for your help. I want to make clear one thing, which is when I search the item via Symantec Enterprise Vault Web Search page, it will list-out the result for selection. When I click one of the items in the list, it will then open the ...

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Abnormal content

Finally, Symantec support answer as follow...

Thanks to everybody

Reply: Well that depends, It can be

Reply: It does come from DVS/Saveset

I want to make clear one thing