About Charles_G_Calab

Charles_G_Calab · 05-18-2011

A user is reporting that vault cache synchronization is failing. The only thing in the client trace that looks promising is this: 17/05/2011 19:06:20.979[7268]: HDR:SYNC:ARC: Synchronization failed (std::exception):A MDCFolderDeleteFailedContainsMess...

Charles_G_Calab · 05-18-2011

Is it possible to prevent Enterprise Vault from shutting down services, in the event of excessive errors written to the Event Log? If not, can the number of errors or duration be increased? We're in the process of diagnosing/correcting the problem ca...

Charles_G_Calab · 05-19-2011

No, Alex, we cleared the Event Log and watched for anything during the sync and not a single error/warning was reported.

Charles_G_Calab · 05-19-2011

Richard, thanks for your reply. The issue is affecting the user's primary archive.

Charles_G_Calab · 05-18-2011

Of course I'm referring to the fact that you introduced me to the comedy of Ricky Gervais, but thanks for this, too. Charles

Charles_G_Calab · 05-18-2011

It looks like 'Critical' addresses events written to the App Log and 'Warning' addresses events written to the Enterprise Vault Log. Is that your understanding, as well?

Charles_G_Calab · 05-18-2011

Alex, after I posted, I found the 'Warning' value in the Registry Values help file. Would it also do the job? Warning Location HKEY_LOCAL_MACHINE \SOFTWARE \KVS \Enterprise Vault \AdminService \EventLog Content DWORD Default va...

VOX

User Statistics

User Activity

Vault Cache Sync Failing

Possible to prevent EV service shutdown?

No Errors

Primary Archive

Thanks. I owe you a debt I cannot pay.

Critical vs Warning

Would this also work?