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Technotes published 26th June

Enterprise Vault for Microsoft Exchange 283722 How to change the Vault Service Account (VSA) or reset its password when using Enterprise Vault (EV) for Microsoft Exchange 292866 How to obtain the installation download and license keys for Enterprise...

Whitepaper : Using NBU Agent to backup EV8

Hi all, Another whitepaper landing in my Inbox - Attached is a whitepaper for using the NBU agent in NBU 6.5.4 to backup EV8. Enjoy. Link to technote - seer.entsupport.symantec.com/docs/323945.htm John

John_Chisari by Level 6
Partner Accredited
  • 347 Views
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  • 3 kudos

When is Data Relevant? Part II – Information Life Cycle Management

A more enlightened approach to data management comes from understanding the life cycle of data and applying this knowledge to ensure data is housed in resources that deliver appropriate quality of storage services. In other words, by understanding th...

GFK by Level 3
Partner Employee
  • 263 Views
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Client Side Migration Process

Here is a list of the process flow that occurs in client side migration. Hopefully if people have any client side migration issues and there is a greater understanding of the process flow then troubleshooting can be planned around this before needing...

Paul_Grimshaw by Level 6
Employee Accredited Certified
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Published Technotes 19th June

 Enterprise Vault for Microsoft Exchange 324059 Event ID 3174 An archive marked items request has failed. Not all of the messages could be returned to their original state 273240 Moving an Exchange mailbox to a different Vault site 324164 File size ...

Paul_Grimshaw by Level 6
Employee Accredited Certified
  • 178 Views
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Discovery Accelerator Reporting

We all know how powerful Discovery Accelerator is and most of us know of it's abilities to search and find data for both our companies legal and compliance teams. For any of the DA users out there that would like to dig deeper into the system to do ...

Liam_Finn1 by Level 6
Employee Accredited Certified
  • 749 Views
  • 1 comments
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Help us to help you when logging a support case

Last year, the Enterprise Vault support team devised a process that would eliminate "dead time" when a customer logged a case and an engineer picked it up. The idea was for this to be automatically sent out, via an email, when a support case had been...

Useful tools and applications used for troubleshooting

Troubleshooting Tools When dealing with Enterprise Vault (and any other software application), finding what is going wrong quickly is what we all want to be able to do. To help troubleshoot issues effectively I have created a list of some of the too...

Issues with Backup User account

In EV 8 the documentation has the following: Enterprise Vault backup mode Enterprise Vault lets you place vault stores and index locations in backup mode for the duration of a data backup. Enterprise Vault does not write any data into vault store par...

TonySterling by Moderator
Partner    VIP    Accredited Certified
  • 954 Views
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Enable Envelope Journaling in Exchange 2000/2003

Standard message-only journaling simply delivers a copy of a message flagged for archival to a designated journal mailbox. Envelope journaling instead delivers archival messages using an envelope message containing a journal report with the original ...

Wayne_Humphrey by Level 6
Partner Accredited Certified
  • 568 Views
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  • 17 kudos

EV Technotes Published June 5th

Enterprise Vault for Microsoft Exchange Document  # Description 276547    Symantec Enterprise Vault (tm) 6.0, 7.0, 2007 and 8.0 Compatibility List (includes Partner products) - Updated May 31st, 2009 323413    Sharepoint Lists are being Archived by...

Paul_Grimshaw by Level 6
Employee Accredited Certified
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Using scripts files for dtrace

In V7 of Enterprise Vault we introduced a UI to allow you use the tracing component. When you enable the capability (via Advanced Features in the VAC) when you start the new trace wizard you'll see a list of trace categories. This article is regardin...

EV Technotes published May 15th 2009

Enterprise Vault for Microsoft Exchange Document # Description 320573 How to add Exchange 2007 to an existing Enterprise Vault environment 324307 Unable to obtain content disposition retrieved data: 12150 is generated when retrieving a message. 2881...

Paul_Grimshaw by Level 6
Employee Accredited Certified
  • 340 Views
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SQL Script to Dump SQL Databases

This is a SQL Script that I use on my test system to dump out all of my EV SQL databases to a BAK file and truncate the transaction logs. The only thing that needs to be changed is the location where you would like the BAK files to be created.:- --...

Paul_Grimshaw by Level 6
Employee Accredited Certified
  • 408 Views
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Tech Support Cracks the Case: Going by the Numbers

Sometimes support boils down to pure numbers. Version numbers, that is. Recently a large county government customer contacted Symantec Business Critical Support (BCS) with an Enterprise Vault issue. Brian, the Business Critical Account Manager (BCAM)...

Turls by Level 6
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MAPI Issues?

If you have MAPI issues, here are some troubles shooting tips: 1. Exchange Permissions Check permissions using Exchange System Manager. Make sure the Enterprise Vault Service Account has “send as/receive” checked and is NOT denied (this includes an...

Wayne_Humphrey by Level 6
Partner Accredited Certified
  • 533 Views
  • 2 comments
  • 21 kudos

Published EV Technotes 1st May 2009

Enterprise Vault for Microsoft Exchange 320936 Vault Cache Synchronization is slow and not fully completing319987 When archiving a message user does not see their own archive319968 Error Event ID 6697 occurs during a PST Migration319580 When running ...

Paul_Grimshaw by Level 6
Employee Accredited Certified
  • 548 Views
  • 1 comments
  • 2 kudos