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Knowledge Base Articles

Tech Support Cracks the Case: Going by the Numbers

Sometimes support boils down to pure numbers. Version numbers, that is. Recently a large county government customer contacted Symantec Business Critical Support (BCS) with an Enterprise Vault issue. Brian, the Business Critical Account Manager (BCAM)...

Turls by Level 6
  • 305 Views
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Tech Support Cracks the Case: Timely Support Takes Time

Some support issues span the globe and take weeks to resolve. Joel, a veteran Symantec Enterprise Vault (EV) support specialist, received a warm handoff from a Symantec support rep in Australia who was working with a customer at a large multinational...

Turls by Level 6
  • 353 Views
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  • 1 kudos

Going Behind the Scenes to Archive Incoming Emails

A large communications firm was investigating an employee and wanted to be able to capture his incoming emails without alerting him that his communications were being monitored. Their HR manager contacted Symantec to find out if such monitoring could...

Turls by Level 6
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Tech Support Cracks the Case: A Cluster Configuration Conundrum

A large global financial institution was trying to install Symantec Enterprise Vault, but the installation program was hanging up repeatedly during configuration. Their IT team was trying to set up the software in a cluster configuration but they we...

Turls by Level 6
  • 406 Views
  • 1 comments
  • 1 kudos