10d to 11d updrade error.

[klipsch1373]

I had to manually remove 10d due to its inability to uninstall itself. Subsequently, the install of 11d ends with the error below. We doing this process on 25 of our servers in the field and this is the only one giving us a problem. I have done google and Veritas/Symantec forums and cannot find a clue. Any help would be greatly appreciated.

Thanks,

Steven

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Symantec Backup Exec (TM) 11.0 for Windows Servers Installation Log
02-28-2008,08:28:42 : C:\BE11D\WINNT\INSTALL\BE\setup.exe
02-28-2008,08:28:42 : CSetupApp::LoadSetupXML
02-28-2008,08:28:42 : CSetupApp::ScanXML
02-28-2008,08:28:42 : C:\BE11D\WINNT\INSTALL\BE\Bin\Setup.xml
02-28-2008,08:28:42 : MSI File Name = WindowsInstaller-KB893803-v2-x86.exe
02-28-2008,08:28:42 : MSI Version = 3.1
02-28-2008,08:28:42 : MSI Package Name = Symantec Backup Exec for Windows Servers.msi
02-28-2008,08:28:42 : System Central Processor = 86
02-28-2008,08:28:42 : Product Type = SETUP_BE
02-28-2008,08:28:42 : Product Name = Symantec Backup Exec for Windows Servers
02-28-2008,08:28:42 : Current Installing GUID ={BEA465C8-2923-42C6-9141-BE44739A6A80}
02-28-2008,08:28:42 : Product Version = 11.0
02-28-2008,08:28:42 : CSetupSupport::IsValidMSIPackage
02-28-2008,08:28:42 : C:\BE11D\WINNT\INSTALL\BE\Symantec Backup Exec for Windows Servers.msi
02-28-2008,08:28:42 : {BEA465C8-2923-42C6-9141-BE44739A6A80}
02-28-2008,08:28:42 : {BEA465C8-2923-42C6-9141-BE44739A6A80}
02-28-2008,08:28:42 : Equal PID
02-28-2008,08:28:43 : Product version: 11.0.6235
02-28-2008,08:28:43 : StartBESequence
02-28-2008,08:28:43 : Executing BE_PreCheckInstall
02-28-2008,08:28:43 : MDAC 2.82.3959.0 is installed on this system.
02-28-2008,08:28:43 : Executing BE_SetSQLxLangVersion. Setting language version of SQL Express BKUPEXEC instance.
02-28-2008,08:28:43 : BKUPEXEC SQLx setup file is SQLEXPR.EXE.
02-28-2008,08:28:43 : MDAC 2.82.3959.0 is installed on this system.
02-28-2008,08:28:43 : Executing StartBESequence
02-28-2008,08:28:43 : Pulling user data from the MSI
02-28-2008,08:28:43 : Upgrade state set to 0
02-28-2008,08:28:43 : Executing SSO::PullDataMSI()
02-28-2008,08:28:43 : Executing TSM_GetTSMSettings.
02-28-2008,08:28:43 : Executing CDlgCAS::PullDataMSI()
02-28-2008,08:28:43 : /TS:
02-28-2008,08:28:43 : MSI processing complete
02-28-2008,08:28:43 : Pulling user data from the command line
02-28-2008,08:28:43 : COMMAND LINE: Checking UIMODE value
02-28-2008,08:28:43 : COMMAND LINE: Checking for program group placement value
02-28-2008,08:28:43 : COMMAND LINE: Checking for main feature selection
02-28-2008,08:28:43 : COMMAND LINE: Checking for serialization values
02-28-2008,08:28:43 : CDlgChooseCustom::PullDataSilent
02-28-2008,08:28:43 : After check for parameter file exists.
02-28-2008,08:28:43 : CDlgLocalChooseCustom Pass Function.
02-28-2008,08:28:43 : After Check for INSTALL_CHOICE.
02-28-2008,08:28:43 : After Check for INSTALL_TYPE.
02-28-2008,08:28:43 : After Check for INSTALL_MODE.
02-28-2008,08:28:43 : CDlgLocalChooseCustom Pass Function.
02-28-2008,08:28:43 : InitData failed to open the cluster wrapper
02-28-2008,08:28:43 : InitData failed to open the cluster wrapper
02-28-2008,08:28:43 : COMMAND LINE: Checking for service account values
02-28-2008,08:28:43 : Not in Maintenance mode
02-28-2008,08:28:43 : Getting the Silent Params.
02-28-2008,08:28:43 : COMMAND LINE: checking for SSO values
02-28-2008,08:28:43 : COMMAND LINE: checking for DlgChooseDBServer values
02-28-2008,08:28:43 : COMMAND LINE: Checking for tape drivers values
02-28-2008,08:28:43 : COMMAND LINE: Checking for TSM values
02-28-2008,08:28:43 : CDlgTSMConfig Pass Function.
02-28-2008,08:28:43 : After Check for INSTALL_MODE.
02-28-2008,08:28:43 : CDlgTSMConfig Pass Function.
02-28-2008,08:28:43 : COMMAND LINE: checking for CASO values
02-28-2008,08:28:43 : COMMAND LINE: Checking for clone values
02-28-2008,08:28:43 : COMMAND LINE: Checking progress settings
02-28-2008,08:28:43 : COMMAND LINE: Checking for NOINSTALL value
02-28-2008,08:28:43 : Setup Command Line = "C:\BE11D\WINNT\INSTALL\BE\setup.exe"
02-28-2008,08:28:43 : List of switches set follows:
02-28-2008,08:28:43 : /DEST: = C:\Program Files\Symantec\Backup Exec\
02-28-2008,08:28:43 : /TS:
02-28-2008,08:28:43 : Command line processing complete
02-28-2008,08:28:43 : Executing BEDiag utility
02-28-2008,08:28:43 : C:\DOCUME~1\hsi0251d\Local Settings\Temp\1\Bin\Bediag.exe APHZS-DE001P /o:C:\DOCUME~1\ALLUSE~1\APPLIC~1\Symantec\BACKUP~1\Logs\Pre-Install_BEDiag.log
02-28-2008,08:28:43 : BEDiag utility has been launched in asynchronous execution mode. Review C:\DOCUME~1\ALLUSE~1\APPLIC~1\Symantec\BACKUP~1\Logs\Pre-Install_BEDiag.log for results.
02-28-2008,08:28:43 : Install set to run in UI mode
02-28-2008,08:28:47 : Validating license data
02-28-2008,08:28:49 : InitData failed to open the cluster wrapper
02-28-2008,08:28:49 : m_bUseNativeClient = 1
02-28-2008,08:29:10 : CDlgValidationSummary::ValidateData
02-28-2008,08:29:10 : CDlgSerialNumber Pass Function.
02-28-2008,08:29:10 : After Check for Remote_Install.
02-28-2008,08:29:10 : After Check for RA_INSTALL.
02-28-2008,08:29:35 : Validating serialization data
02-28-2008,08:29:35 : CDlgLocalChooseCustom Pass Function.
02-28-2008,08:29:35 : After Check for INSTALL_CHOICE.
02-28-2008,08:29:35 : After Check for INSTALL_TYPE.
02-28-2008,08:29:35 : After Check for INSTALL_MODE.
02-28-2008,08:29:35 : CDlgLocalChooseCustom Pass Function.
02-28-2008,08:29:35 : On Init of CDlgChooseCustom
02-28-2008,08:29:35 : Leaving Init of CDlgChooseCustom
02-28-2008,08:29:35 : CDlgLocalChooseCustom::OnInitDialog
02-28-2008,08:29:35 : On Init of CDlgLocalChooseCustom
02-28-2008,08:29:35 : InitData failed to open the cluster wrapper
02-28-2008,08:29:35 : InitData failed to open the cluster wrapper
02-28-2008,08:29:35 : Leaving Init of CDlgLocalChooseCustom
02-28-2008,08:29:37 : Validating Local Options Data
02-28-2008,08:29:37 : InitData failed to open the cluster wrapper
02-28-2008,08:29:37 : InitData failed to open the cluster wrapper
02-28-2008,08:29:37 : InitData failed to open the cluster wrapper
02-28-2008,08:29:37 : InitData failed to open the cluster wrapper
02-28-2008,08:29:49 : Validating service account data
02-28-2008,08:30:00 : CDlgSSO Pass Function.
02-28-2008,08:30:00 : After Check for INSTALL_MODE.
02-28-2008,08:30:00 : DlgChooseDBServer Pass Function.
02-28-2008,08:30:09 : m_bUseNativeClient = 1
02-28-2008,08:30:26 : Validating DlgChooseDBServer data
02-28-2008,08:30:26 : Drive C: Required: 1056 MB Available: 7754 MB
02-28-2008,08:30:26 : CDlgChooseTapeDrivers Pass Function.
02-28-2008,08:30:26 : After Check for INSTALL_MODE.
02-28-2008,08:30:26 : After Check for INSTALL_CHOICE.
02-28-2008,08:30:26 : After Check for INSTALL_TYPE.
02-28-2008,08:30:26 : CDlgSerialNumber Pass Function.
02-28-2008,08:30:29 : CDlgTSMConfig Pass Function.
02-28-2008,08:30:29 : After Check for INSTALL_MODE.
02-28-2008,08:30:29 : CDlgTSMConfig Pass Function.
02-28-2008,08:30:29 : CDlgCAS Pass Function.
02-28-2008,08:30:29 : After Check for INSTALL_MODE.
02-28-2008,08:30:29 : CDlgClone Pass Function.
02-28-2008,08:30:29 : CDlgClone not passed.
02-28-2008,08:30:29 : CDlgRemoteChooseCustom Pass Function.
02-28-2008,08:30:29 : After Check for INSTALL_CHOICE.
02-28-2008,08:30:29 : Install Summary XML File:
02-28-2008,08:30:29 : C:\DOCUME~1\hsi0251d\Local Settings\Temp\1\{BEA465C8-2923-42C6-9141-BE44739A6A80}\InstallReview.xml
02-28-2008,08:30:29 : Install Summary XSL File:
02-28-2008,08:30:29 : C:\BE11D\WINNT\INSTALL\BE\Bin\InstallSummary.xsl
02-28-2008,08:30:29 : Install Summary HTML File:
02-28-2008,08:30:29 : C:\DOCUME~1\hsi0251d\Local Settings\Temp\1\{BEA465C8-2923-42C6-9141-BE44739A6A80}\InstallReview.htm
02-28-2008,08:30:29 : Entering GetSQLAndCASOInformation
02-28-2008,08:30:29 : Leaving GetSQLAndCASOInformation
02-28-2008,08:30:29 : MDAC 2.82.3959.0 is installed on this system.
02-28-2008,08:30:29 : m_bUseNativeClient = 1
02-28-2008,08:30:36 : Executing BE_InstallMDAC.
02-28-2008,08:30:36 : MDAC 2.82.3959.0 is installed on this system.
02-28-2008,08:30:41 : Installing .Net Framework 2.0.
02-28-2008,08:30:41 : .NET Framework was detected. Skipping install.
02-28-2008,08:30:42 : Installing Microsoft Report Viewer Redistributable 2005
02-28-2008,08:30:42 : m_bUseNativeClient = 1
02-28-2008,08:30:42 : Installing SQL Express 2005 BKUPEXEC instance.
02-28-2008,08:30:42 : "C:\BE11D\WINNT\INSTALL\SQLExpress\SQLEXPR.exe" /wait /qn /norestart /lv "C:\Program Files\Microsoft SQL Server\90\Setup Bootstrap\LOG\Summary.txt" INSTANCENAME=BKUPEXEC INSTALLSQLDIR="C:\Program Files\Microsoft SQL Server\" INSTALLSQLDATADIR="C:\Program Files\Microsoft SQL Server\" INSTALLSQLSHAREDIR="C:\Program Files\Microsoft SQL Server\" ADDLOCAL=SQL_Engine,SQL_Data_Files,SQL_Replication,Client_Components,Connectivity SAPWD=**** DISABLENETWORKPROTOCOLS=0
02-28-2008,08:31:29 : V-225-53: ERROR: Failed to install SQL Express BKUPEXEC instance with error 70045. ***To search for information about this error, click here
02-28-2008,08:31:29 : Please review C:\Program Files\Microsoft SQL Server\90\Setup Bootstrap\LOG\Summary.txt for more details.
02-28-2008,08:31:29 : Failed to install third party products.

[Alexander_Papad]

Do you have any other installation of MS SQL in this server?

Do you remove the Backup Exec's 10d MS SQL?

[klipsch1373]

Yes I did a manual removal of BE 10d and its SQL components. The same process that I have performed on the previously 15 identically built systems without an issue.????? I have some more log information from the C:\Program Files\Microsoft SQL Server\90\Setup Bootstrap\LOG\Summary.txt.

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XXXXXXXXXX : SQL Server Setup is unable to run on this node as it is unavailable due to a SCC failure or other reason.
XXXXXXXXXX : SQL Server Setup is unable to run.  Either the owning node or all nodes that are currently part of the virtual server are not available.  Review any SCC failures and validate that all nodes are online.

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It looks like it thinks I have a SQL or WIndows Cluster. Neither is the case. Microsoft, Google & Symantec don't seem to have any information. There was something mentioned about the AutoShareServer setting in the registry, but what they stated would fix the problem was where mine was already set = 1

Any help is greatly appreciated.

Steven