11d eval version crashes during verify

[Thomas_Blatti]

Hi, we are currently have installed an evaluation version of 11d for one of our clients until whe have decided to purchase the product. We're backing up an SBS server from a Windows 2003 server via Agent installed on the SBS server.

The backup crashes during the verifying phase (eventlog: Application Error: faulting application bengine.exe, version 11.0.6235.6, faulting module ntdll.dll version 5.2.3790.1830, fault address 0x0002f583.). After crashing the backup status is "Recovered" and it starts backing up again (until it crashes during verify, then the whole thing goes on again and again until I cancel it manually). If I disable the verify the backup runs fine (Completed with exceptions, 2 files are corrupt). I used the Backup Exec drivers and did LiveUpdate. Any idea? I can not sell that product to my client if it's behaving like this.

[Nathan_Jones_2]

I am experiencing the same issue backup up an exchange 2003 remote agent with 11d.

[Joshua_Kane]

Thomas & Nathan:

What are the corrupt files you are encountering on backup? If you skip them does the crash still occur? Did this happen before Hotfix 6 was applied? Can you post the Dr. Watson Log?

Joshua Kane
Symantec

Backup Exec for Windows Servers Free E-mail Support
http://seer.entsupport.symantec.com/email_forms/intro_emailsup.asp

[Thomas_Blatti]

It happend before and after Hotfix 6.,

Corrupt files: Corrupt files : 2 Files in use : 0 Start time : Wednesday, January 31, 2007 10:19:53 PM End time : Wednesday, January 31, 2007 11:13:48 PM Media used : Seagate 2006/08/25.13:01:33 File is corrupt : \\tfgsydd01.thefoodgroup.local\Microsoft Exchange Mailboxes\Mia Sadler &Top of Information Store&Sent Items& File is corrupt : \\tfgsydd01.thefoodgroup.local\Microsoft Exchange Mailboxes\Mia Sadler &Top of Information Store&TFGA Business&Old emails to be sorted&July - Dec 05&Newsletter

Sorry, there was no dr watson log created...

Thanks a lot Thomas Blatti PnP Solutions

[Tim_Anderson_2]

I'd just like to throw in that I am also experiencing this with Exchange 2003.

[Joshua_Kane]

Tim:

This may help resolve your issue:

Link to download the 32 bit version of the hotfix: http://support.veritas.com/docs/287233

Link to download the 64 bit version of the hotfix: http://support.veritas.com/docs/287234

What issues does this hotfix resolve?
Exchange IS Backup to Tape with GRT enabled may not display all items for restore
Restore of Exchange IS Mail items using GRT may not correctly restore attachments or embedded items
Restore of Exchange IS Mail items using GRT may result in corrupt or missing mail messages
Restore of a Mailbox from GRT data results in the Remote Agent Stopping on the Media Server