hi,
we have an issue with Backup Exec 2012, backing up VMs via vCenter:
AVVI Agent Backups failing of some virtual Machines with error 0xe0009583 - Cannot connect to virtual center or host
it's exactly the problem described in http://www.symantec.com/business/support/index?page=content&id=TECH170058, except that it concerns BEX 2012 and not 2010R3 as stated.
this problem is indicated as "being investigated", so I guess support team doesn't have a solution by now. but I can expose my observations, which may help someone else.
The problem is random:
- it doesn't always happen - 2 failure on 3 execution
- il doesn't happen at the same moment - job fails while backing up different machines randomly
- randomly, but rather soon - most of the time, il fails before half an hour after the job has started
another thing tricky is that I have 2 sites with WAN link - let's call them site A and site B (how original is that?)
I have a VMWare datacenter (as in vCenter terminology) in each site.
I have one vCenter Server, in site A.
I made the (almost) exact same installations of BEX 2012 on both sites.
BEX server on site A back up VMs via the vCenter smoothly. I never had this failure on this site.
BEX server on site B has the problem I described.
I first thought about a WAN network issue, but the technote doesn't mention WAN or network.
What do you people think:
does anyone has the same problem?
did someone have issue using a vCenter backup through a WAN link (vCenter on different site than ESX and BEX servers)? i would like to dig the network lead.
my backup is useless - because it's unreliable. How could backup my VM, waiting for a solution from support? I can't connect directly to ESX because of vMotion,HA and other vCenter features that switch VM between ESX servers. I could back them up via RAWS, but I loose VM-level restoration.
sincerely
