Access denied to file message

[nulaid]

Version BE 9.1

The following message appears when trying to backup a specific user's mailbox:

The item \\SERVERNAME\Microsoft Exchange Mailboxes\User Name Top of Information StoreInboxŒ〰〰〰〰㍦挸㕦〵扣㘲〷攴昹捣昴㙥〱攲摦挲㜰〰㜹㡥攱ㅥ昳挸て昴㜸㑦晤㈰㥦㡤ㅥ换〰〰〰㈰攷㝤〰〰㜹㡥攱ㅥ昳挸て昴㜸㑦晤㈰㥦㡤ㅥ换〰〰㄰扣昲㔶〰〰 in use - skipped.

The item \\SERVERNAME\Microsoft Exchange Mailboxes\UserNameTop of Information StoreInboxŒ〰〰〰〰㍦挸㕦〵扣㘲〷攴昹捣昴㙥〱攲摦挲㜰〰㜹㡥攱ㅥ昳挸て昴㜸㑦晤㈰㥦㡤ㅥ换〰〰〰㈰攷㝤〰〰㜹㡥攱ㅥ昳挸て昴㜸㑦晤㈰㥦㡤ㅥ换〰〰㄰扣昲㘶〰〰 in use - skipped.

The item \\SERVERNAME\Microsoft Exchange Mailboxes\UserNameTop of Information StoreInboxŒ〰〰〰〰㍦挸㕦〵扣㘲〷攴昹捣昴㙥〱攲摦挲㜰〰㜹㡥攱ㅥ昳挸て昴㜸㑦晤㈰㥦㡤ㅥ换〰〰〰㈰攷㝤〰〰㜹㡥攱ㅥ昳挸て昴㜸㑦晤㈰㥦㡤ㅥ换〰〰㄰扣昲㜶〰〰 in use - skipped.

The post doesn't show it, but the symbols above actually appear as Asian type of characters in the log.

Another odd thing is that these messages do not appear every night. They show up every so often for the same user.

How do I go about finding out what's causing this?

Thanks.

[priya_khire]

Hello,

Do you get any error message code and does the job fail or does it complete with exceptions? What is the version of Exchange that you are backing up? Yo have mentioned that the message appears every time for the same user. does it also appear for any other user too? Have you tried a backup excluding that user, if so, what is the result obtained?

Do elaborate on the above. You can also install Service pack 2 for 9.1 in case you do not have it from the following link:

VERITAS Backup Exec (tm) 9.1 for Windows Servers revision 4691 - Service Pack 2
http://support.veritas.com/docs/275247

Do write back to the forum with details if the issue persists. However if we do not receive your update within two business days, this post would be marked ‘assumed answered’ and would be moved to ‘answered questions’ pool.

Regards.

[Sheetal_Risbood]

As per our previous reply, marking the case as assumed answered and moving it to answered questions pool.