Advanced Open File Option trouble

[TomP215]

Hi, I'm having some trouble running a backup job. Here's some info on my setup. Win 2008 R2 domain controller running Hyper-V, Symantic Endpoint Protection Manager 11.0.5 embeded SQL 2005 database and Symantec BackUp Exec 2010 R3 with a SQL 2008 database. The backup runs with exceptions. Below is the section of the job log with the 2 files that where skipped.

AOFO: Started for resource: "System?State". Advanced Open File Option used: Microsoft Volume Shadow Copy Service (VSS).

The following volumes are dependent on resource: "C:" .

The snapshot provider used by VSS for volume C: - Microsoft Software Shadow Copy provider 1.0 (Version 1.0.0.7).

Network control connection is established between [::1]:58513 <--> [::1]:10000

Network data connection is established between    [::1]:59013 <--> [::1]:59012

Set Information - System?State

Backup Set Information

Family Name: "Media created 11/17/2011 11:00:01 PM" Backup of "System?State" Backup set #6 on storage media #1 Backup set description: "Daily Full BackUp" Backup Method: Full - Back Up Files - Reset Archive Bit The option to enable the restore of individual items from the database backup was selected for this backup.

Backup started on 11/18/2011 at 5:36:41 PM.

Backup Set Detail Information

The consistency check of the snapshot for the Microsoft Active Directory, Active Directory Application Mode (ADAM) or Active Directory Lightweight Directory Services (AD LDS) database and transaction logs ntds was successful. VSS Snapshot warning. File c:\windows\inf\oem13.inf is not present on the snapshot. VSS Snapshot warning. File c:\windows\inf\oem14.inf is not present on the snapshot. The .DR file that is required for Intelligent Disaster Recovery is created/updated.

Backup completed on 11/18/2011 at 5:44:52 PM.

Backup Set Summary

Backed up 21 System State components 2 items were skipped. Processed 10,352,296,852 bytes in  8 minutes and  11 seconds. Throughput rate: 1206 MB/min Compression Type: Hardware

 Thank You

TomP215

[VJware]

Please attempt the following for both files:

1.Create a new text file in a temporary location with the same file name as shown in the backup job log (example : oem13.txt).

2.Open Windows command prompt and navigate to the temporary location.Run the ren command to change the file extension from .txt to the correct file format.

 ren filename.txt filename.inf (example : ren oem13.txt oem13.inf)

3.Copy the files that you have just created in the temporary location to the actual path mentioned on the job log.

4.Run the backup job.

[Sush--- · Accepted solution]

Here is the technote for the same which gives more information

http://www.symantec.com/docs/TECH126412 : Backups complete with the exception: "VSS snapshot warning. File [PATH] [FILENAME] is not present on the snapshot."

Thanks,

-Sush...

[TomP215]

Thanks, I created the 2 files as directed. Will run a backup and let you know how it goes.

[TomP215]

Thank You for the technote. I'm going to try the suggested fix and run a backup. Will let you know how it goes