Attempts to send notification emails causes bserve...

Karl_Vallis · ‎10-21-2009

Hi

Just setup 12.5 for a client and everything appears to be working as is, except that attempting to send an SMTP email notification causes beserver.exe to crash out. The servers event log shows that LIBVXSMTPMAIL3I.DLL is the faulting module (The entire event log entry is posted below). Has anyone seen this before?

Thanks

Event Type:    Error
Event Source:    Application Error
Event Category:    (100)
Event ID:    1000
Date:        10/21/2009
Time:        11:12:43 AM
User:        N/A
Computer:    EXCHANGE
Description:
Faulting application beserver.exe, version 12.5.2213.149, faulting module LIBVXSMTPMAIL3I.DLL, version 3.2.60.0, fault address 0x000000000002073d.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74   Applicat
0008: 69 6f 6e 20 46 61 69 6c   ion Fail
0010: 75 72 65 20 20 62 65 73   ure  bes
0018: 65 72 76 65 72 2e 65 78   erver.ex
0020: 65 20 31 32 2e 35 2e 32   e 12.5.2
0028: 32 31 33 2e 31 34 39 20   213.149
0030: 69 6e 20 4c 49 42 56 58   in LIBVX
0038: 53 4d 54 50 4d 41 49 4c   SMTPMAIL
0040: 33 49 2e 44 4c 4c 20 33   3I.DLL 3
0048: 2e 32 2e 36 30 2e 30 20   .2.60.0
0050: 61 74 20 6f 66 66 73 65   at offse
0058: 74 20 30 30 30 30 30 30   t 000000
0060: 30 30 30 30 30 32 30 37   00000207
0068: 33 64                     3d

VJware · ‎10-21-2009

Have seen a similar case & the issue was with the system being set for a different time zone. You could try one of the following workarounds:

Either set the time zone on Backup Exec server to another time zone like UK, US
OR
use the MAPI notification option

RahulG · ‎10-21-2009

Know issue ......refer http://support.veritas.com/docs/321600

VOX

Attempts to send notification emails causes bserver.exe to crash