I have BackupExec 11.0.7170 patched with SP1 and HF17, 18, 19, 20 & 21. I believe there are HF 22 and 24 available but LiveUpdate isn't getting them. Has anyone else got hotfixes later than 21 through LiveUpdate?
I had the same issue. You need to change Live Update from express to interactive mode. You change this via Tools\Live Upadte or the Live Update applet in Control Panel.
I really don't know why Backup Exec's Live update is not configured to interactive mode to start with!