[BE 12] Restore mail from backup problem

[vigorone]

Hi

I try to restore one mail message from backup and the restore score is successfull but message dont back to my Inbox ? I have a Exchange 2007 server with instaled Windows Remote Agent and license for Exchange backup on Media Server. Why the restore score details information for all files, directories etc are set to 0 ? In the job summary information Diretories=1. What may be wrong ? I find one topic to repair it but it doesn't work.

http://www.symantec.com/business/support/index?page=content&id=TECH57802  - not help me

Thanks for help

Martin

[tech29]

Hi There,

Was the backup taken on a tape or it was taken on a disk?  You may check following technote for this issue:

http://www.symantec.com/business/support/index?page=content&id=TECH57802

Regards,

Tech29

[vigorone]

Hi

It;s a backup on Tape. I try this solution ( in my topic i include this link ).

Regards

Martin

[tech29]

try to redirect the restore to a test mail box and see if you get the same error

Regards,

tech29

[vigorone]

Ok. I will try, but problem is that the job in the end score SUCCESSFULL but I can't find restored mail in my mailbox.

Regards,

Martin

[tech29]

You may also try to duplicate the backup from tape to disk and run the restore from disk backup.

Regards,

tech29

[vigorone]

How should I do this operation ?

Thanks

Regards

Martin

[pkh]

Create a duplicate job. Read page 369 of the BE 2010 Admin Guide.

[vigorone]

I thought that i need to duplicate data, not job. I have BE 12. I look and try.

thx

[tech29]

You may follow the steps in the given link:

http://www.symantec.com/business/support/index?page=content&id=TECH24544

Regards,

tech29