01-18-2011 04:56 AM
Hi all,
Because of some server problems, I needed to reinstall BE 2010.
I uninstalled BE 2010 completely and reinstalled it again with the same options, but when the installation completed, I found all the Enterprise Vault services failed to start, but they were running normally before I uninstall BE!
I looked deeper and discovered that some files in "C:\Program Files\Symantec\Backup Exec\Enterprise Vault" are missing and no matter how many times I try to install or repair, the files still missing.
Does anyone know the solution to this?
Best regards
Michael Lu
Solved! Go to Solution.
01-20-2011 02:03 AM
In this technote " http://www.symantec.com/docs/TECH50720 " which AmolZeroCool and Affinity has already provided, when you go the location " HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services " you will only find following core Backup Exec services.
But as the issue here is to delete the services that are installed by the Backup Exec Archive Option you will also have to delete the Backup Exec Archive services which are as follows:
Enterprise Vault Admin Service
Enterprise Vault Directory Service
Enterprise Vault Indexing Service
Enterprise Vault Storage Service
Enterprise Vault Task Controller Service
I just thought of informing this as its not listed in that technote.
Thanks,
-Sush...
01-18-2011 05:04 AM
Check the event viewer for the error message generated while starting the service.
01-18-2011 06:33 PM
Also check the installation log file BKUPINST.HTM if there are any errors/warnigs generated during the installation of Backup Exec.
Thanks,
-Sush...
01-19-2011 11:37 PM
Hi
Thanks for the reply, When I try to start the services, it gives me the error "Can't find supecfic files." As I said, when I look into the Enterprise Vault folder, the core services files were missing.
I just review the installation log, it seems like the Enterprise Vault services wasn't uninstalled when I remove BE 2010 cause this problem, but I can't find a way to remove the services, every time I uninstall BE 2010, the services stays!
Does anyone know a way to completely uninstall BE 2010?
Regards
Michael Lu
01-19-2011 11:42 PM
Manually uninstallation of BE http://www.symantec.com/docs/TECH50720
01-19-2011 11:44 PM
Hi ,
Please click on link below
http://www.symantec.com/docs/TECH50720
But before referrig to this document I will still recommend open support call with backup exec & then do this with concerning them
Thank You
01-20-2011 02:03 AM
In this technote " http://www.symantec.com/docs/TECH50720 " which AmolZeroCool and Affinity has already provided, when you go the location " HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services " you will only find following core Backup Exec services.
But as the issue here is to delete the services that are installed by the Backup Exec Archive Option you will also have to delete the Backup Exec Archive services which are as follows:
Enterprise Vault Admin Service
Enterprise Vault Directory Service
Enterprise Vault Indexing Service
Enterprise Vault Storage Service
Enterprise Vault Task Controller Service
I just thought of informing this as its not listed in that technote.
Thanks,
-Sush...
01-20-2011 09:57 PM
Hi,
Thanks for answering guys, I followed the steps and finally remove the Enterprise Vault services. After that I reinstall BE 2010 and it works perfectly.
Hope Symantec can improve the installation to remove the services compeletly.
Regards
Michael Lu