BE 2010 server move fails on database (windows 2008 R2)

[willemjan_Breth]

Hi all,

I'm having difficulties with moving my backup exec 2010 software from one server to another (with a different hostname). I've come across this document and followed it rule by rule:
http://seer.entsupport.symantec.com/docs/319367.htm

As soon as i move (and adjust) the database, the backup exec server service doesn't start any more.. Looking at the adamm log file, i see the following:


Adamm Info: Version 13.0, Build 2896, 64bit

OS Info: , Build 7600,

Database Driver Info: SQLSRV32.DLL, 06.01.7600
Database Server Info: Server Name = "S031-1057", Active Node = ""
Database Connection String: "DRIVER=SQL Server;SERVER=S031-1057\BkupExec;DATABASE=BEDB;App=BEWS PVL"

DateTimeSync: Local = 2010/02/19 16:28:34, System = 2010/02/19 15:28:34 GMT, Database = 2010/02/19 15:28:34 GMT

Shared Storage Authorization: No
TSM Authorization: No
SPO Installed and Authorized: No
SPO Limited Installed and Authorized: No
Library Expansion Options: 0
VTL Options: 0

[0736] 02/19/10 16:28:34.281 Waiting on PDDE service start
[0736] 02/19/10 16:28:34.282 Error waiting for PDDE service to start: 1060
[0736] 02/19/10 16:28:34.282 PDDE service has not started; continuing...
Treat all LTO devices as if they are in UMD certified device list: DioAllLto = 0x0001
Use UMD certified device list: DioDrivers = 0x0002

[0736] 02/19/10 16:28:34.475 Read Device Records - start

[0736] 02/19/10 16:28:34.494 Read Device Records - end

[0736] 02/19/10 16:28:34.703 iSCSI Discovery - start


I've been looking online for an answer but I can't find one.. Is there someone around here who could help me? The problem lies within the database, because as soon as i replace the migrated database with the original one, the services start without any trouble.

 

[c_john]

hi,

please confirm if you have made the recommended changes as mentioned under this section referred in the doc

"IV. Move Backup Exec data from the temporary location to the new Backup Exec media server"

from Item 5 till 6 where it talks about checking the connectivity of the services.

Thanks

John

[willemjan_Breth]

Hi John,

I've made the changes mentioned under chapter IV of the document. I've changed the server name in the MSSQL database and copied all the required files.

Thank you for your help!

Willem-Jan

[David_Camilleri]

Hi Chaps,

I have more or less the same situation,

Got Backup Exec 2010 running on  windows 2003 - 32bit and would like to transfer this to Windows 2008 - 64bit without re installing the whole thing again ( as Symantec suggest due to using different versions of Operating Systems  )

When i followed the procedure to the letter, and i restart the service, i keep getting errors that service Backup exec Job Engine fails to start Error 1068: the dependency service or group failed to start.

Any ideas ?

[c_john]

Hi Willem-Jan,
I missed out reading that you are only replacing the database from another server to this current server. So i would ignore about license errors. And as you have now set the database for this server you should not see any failure on the database service to start.

From the errors posted the issue seems to be the "PDDE" pure de-duplication engine is not able to start. So you would need to verify if all the PDDE devices are setup correctly

John

[Alex_Szigetvary]

Here is my solution (no idea if that is a supported way to do it, but it worked)

Start the SQL service with the original installation database files.
Connect to the database as described in step 5. (If you have Management Studio Express installed live gets much more comfortable)
SELECT * FROM DataPartition - this will return 3 columns, copy the value of the PartitionGUID  column.
Exit and stop the SQL service. Rename your folders so that your productive database can be found in the data folder again.
Start SQL service.
Repeat the above steps. Copy the GUID (just in case)
Then do
USE BEDB
GO

UPDATE DataPartition SET PartitionGUID = 'the guid from the install'
GO
Start BE services

Hope it works for you.

Alex