BE Agent for Oracle unable to add instance

[SONGYOD_KH]

BE Agent 2012 SP3 on SLES 11 SP2 unable to add Oracle instance.

Here is return from Agent Configure:

Configuring the Oracle Agent

     Choose one of the following options:

     1. Add a new Oracle instance to protect

     2. Edit an existing Oracle instance

     3. Delete an existing Oracle instance

     4. View Oracle instance entries that have been added in the Remote Agent Utility

     5. Quit

     Please enter your selection: 1

     No Oracle instances were discovered. Do you want to enter one? (Y/N):Y

     Enter the Oracle instance: EPD

     The entry could not be validated. Ensure that the instance is configured correctly.

 I also check solution on http://www.symantec.com/docs/TECH76306 and permission is OK.

[pkh]

On the Oracle server, did you the Remote Agent Utility to configure the Oracle instance?  See page 893 of the Admin Guide.

Also, what is the version of Oracle that you are using?

[SONGYOD_KH]

On Oracle server, I try to specify instance but get that error.

Oracle version is :Oracle Database 11g Enterprise Edition Release 11.2.0.3.0 - 64bit Production

[SONGYOD_KH · Accepted solution]

Resolved by this article:

http://www.symantec.com/docs/TECH55723