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Veritas.com
Support

BE does not see remote agents

Marsha_Stout
Level 3

‎03-15-2006 08:34 AM

I am getting the error e000846b: The resource could not be backed up - error connecting to BE for Win Srv Remote Agent

I have tried pushing the remote agents several times and the installation always says successful. The service is running on the remote servers and the files are in the correct directory, but when I try to view the Remote Server through BE they are not there.
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6 REPLIES 6

Ken_Putnam
Level 6

‎03-15-2006 09:09 AM

See http://seer.support.veritas.com/docs/240971.htm
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Marsha_Stout
Level 3

‎03-16-2006 12:20 PM

I tried this even down to repairing the installation and it still fails to see the agents.

I should say that it does not see three of the five. It apparently sees two remote agents.
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Ken_Putnam
Level 6

‎03-16-2006 02:09 PM

Hmmm....

Are these machines in the same domain?, on the same subnet?

Can you ping both ways by both IP and by Machine Name?
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Deepali_Badave
Level 6
Employee

‎03-17-2006 12:37 AM

Hello,

Verify if port 10,000 is open on both the servers.

Also add the server name and ip address of Backup Exec server in the host file of the remote server and vice versa.

NOTE : If we do not receive your reply within two business days, this post would be marked assumed answered and would be moved to answered questions pool.
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Marsha_Stout
Level 3

‎03-17-2006 05:49 AM

I tried adding the server name and IP address to the host file on the BE server and one remote server. It didn't seem to make a difference.
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Asma_Tamboli
Level 6

‎05-04-2006 04:09 AM

Hello,

Please ensure that the remote agent service is running under Lokal System account on media server as well as the remote machine.

Also enable the restrict anonymous support on both the machines with the help of the following dokument:

http://support.veritas.com/docs/238618

Restart all the backup exec services on both the servers after having made the changes.

Please download the tcpview utility from the following URL:


http://www.sysinternals.com/Utilities/TcpView.html

Run it on both the machines to ensure that the beremote.exe is listening to port 10000.



NOTE : If we do not receive your reply within two business days, this post would be marked assumed answered and would be moved to answered questions pool.
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