BE v12 Remote Agent > Server 2008 R2 64-bit

[christian1707]

Hey,

I'm new to the forums, and fresh with an issue :-).

I have looked around forums, but can't seem to find any answers, that worked, for me!

So i've got an issue when trying to push the Remote Agent to a server running Windows Server 2008 R2 64-bit.

Here's the error log:

Symantec Backup Exec (TM) 12.0 for Windows Servers Installation Log

12-30-2010,14:49:44 : C:\BEW-85A8DBD5749D48F8B1EB9252A6772A5C\VxPushRA\RAWSx64\setup.exe
12-30-2010,14:49:44 : CSetupApp::GetInstalledGUID
12-30-2010,14:49:44 : CSetupApp::LoadSetupXML
12-30-2010,14:49:44 : CSetupApp::ScanXML
12-30-2010,14:49:44 : C:\BEW-85A8DBD5749D48F8B1EB9252A6772A5C\VxPushRA\RAWSx64\Bin\Setup.xml
12-30-2010,14:49:44 : MSI File Name =
12-30-2010,14:49:44 : MSI Version = 3.1
12-30-2010,14:49:44 : MSI Package Name = Symantec Backup Exec Remote Agent for Windows Systems.msi
12-30-2010,14:49:45 : System Central Processor = 64
12-30-2010,14:49:45 : Product Type = SETUP_RAWSX64
12-30-2010,14:49:45 : Product Name = Symantec Backup Exec Remote Agent for Windows Systems
12-30-2010,14:49:45 : Current Installing GUID ={C8D469EF-2084-4691-B52D-84BDA065936C}
12-30-2010,14:49:45 : Product Version = 11.5
12-30-2010,14:49:45 : CSetupSupport::IsValidMSIPackage
12-30-2010,14:49:45 : C:\BEW-85A8DBD5749D48F8B1EB9252A6772A5C\VxPushRA\RAWSx64\Symantec Backup Exec Remote Agent for Windows Systems.msi
12-30-2010,14:49:45 : {C8D469EF-2084-4691-B52D-84BDA065936C}
12-30-2010,14:49:45 : {C8D469EF-2084-4691-B52D-84BDA065936C}
12-30-2010,14:49:45 : Equal PID
12-30-2010,14:49:45 : The current user does not have write access to the C:\Windows\Installer directory.
12-30-2010,14:49:45 : The current user does not have write access to the C:\Program Files directory.
12-30-2010,14:49:45 : The install could not verify that the user has rights to required install folders.
12-30-2010,14:49:45 : CSetupAgents::InstallRAWS64Silent
12-30-2010,14:49:45 : CSetupSupport::IsValidMSIPackage
12-30-2010,14:49:45 : C:\BEW-85A8DBD5749D48F8B1EB9252A6772A5C\VxPushRA\RAWSx64\Symantec Backup Exec Remote Agent for Windows Systems.msi
12-30-2010,14:49:45 : {C8D469EF-2084-4691-B52D-84BDA065936C}
12-30-2010,14:49:45 : {C8D469EF-2084-4691-B52D-84BDA065936C}
12-30-2010,14:49:45 : Equal PID
12-30-2010,14:49:45 : CSetupSupport::GetInstallMode
12-30-2010,14:49:45 : InstallMode = MODE_INSTALL
12-30-2010,14:49:45 : Executing InstallMSXML.
12-30-2010,14:49:45 : MSXML 6.0 is installed on this system.
12-30-2010,14:49:45 : C:\BEW-85A8DBD5749D48F8B1EB9252A6772A5C\VxPushRA\RAWSx64\Symantec Backup Exec Remote Agent for Windows Systems.msi
12-30-2010,14:49:45 : The RAWS installing image version 12.0.1364
12-30-2010,14:49:45 : The RAWS installing PID {C8D469EF-2084-4691-B52D-84BDA065936C}
12-30-2010,14:49:45 : The RAWS64 target Image version , PID
12-30-2010,14:49:45 : CSetupSupport::CompareVersionOnImages
12-30-2010,14:49:45 : Installing Version 12.0.1364; (Major=12, Minor=0, Build=1364) > Target Version ; (Major=0, Minor=0, Build=0)
12-30-2010,14:49:45 : Start installing Agent...
12-30-2010,14:49:45 : CSetupApp::GetRAWSHostnameListCommandLine
12-30-2010,14:49:45 : /RAWSX64: -s /ADVRT:CMDC1;
12-30-2010,14:49:45 : CSetupApp::ApplyLangTransform
12-30-2010,14:49:45 : Command Line = INSTALLLEVEL=100 ADDLOCAL=RANT64 REBOOT=ReallySuppress EXE_ENVOKED=1 ALLUSERS=1 ENABLEADVRT=1 RAWSADVRTISENAMELIST="CMDC1;" TRANSFORMS="C:\BEW-85A8DBD5749D48F8B1EB9252A6772A5C\VxPushRA\RAWSx64\1033.MST"
12-30-2010,14:49:57 : AppHelp dialog canceled thus preventing the application from starting. C:\BEW-85A8DBD5749D48F8B1EB9252A6772A5C\VxPushRA\RAWSx64\Symantec Backup Exec Remote Agent for Windows Systems.msi
12-30-2010,14:49:57 : ERROR: Installation failed with error 1603.

As you can see, it looks as if the account used to push the agent does not have the appropriate permissions - but it does. The account used is a Domain Admin account. I have even explicitly allowed full write access to the paths for this particular account.

I tried digging and attempted to manually install the agent, which i believe to be C:\Program Files\Symantec\Backup Exec\Agents\RAWSX64; but apparently Windows has blocked the installer due to known issues.

Does anybody have a solid fix for this?

Many thanks for any help i can get on this one.

Christian

[SaurabhK · Accepted solution]

Hello Christian, Welcome to the blog,

Windows 2008 R2 is not supported with BE 12.0, you need to upgrade to BE 2010 R2 to fully protect that machine.

Lookup the Software Compatibility lists.

Refer to > http://www.symantec.com/business/support/index?page=content&id=TECH56442 for BE 12.0

and ftp://exftpp.symantec.com/pub/support/products/Backup_Exec_for_WindowsNT/329254.pdf for BE 2010 R2

Please mark this as resolved if this answers your query.

Thank You,

[christian1707]

Thanks for the info!

I had heard similiar info, but wasn't too sure.

Do you have any idea on the price? Can i do an upgrade from v12 to 12.5 with a smaller fee than the new licence?

Thanks!

[AmolB]

If you have a valid support contract then Symantec will offer you free upgrade.

Contact the licensing team for the upgrade notification.

[teiva-boy]

As mentioned, valid & current support contracts, grant you access to the current shipping release of said product.  

Sadly, you can't "pay less," for an older build of BackupExec, nor any other enterprise software application for that matter.

Depending on the month and time of year, there are specials you can find though on www.backupexec.com for upgrades at up to 45% off MSRP.

As an example here, it's currently at 35%.  

http://www.symantec.com/business/theme.jsp?themeid=be_offers

When BE2010 was first released, it was at 45% I believe.

[SaurabhK]

Hello Christian,

Please email me the serial key at saurabh_khonde@symantec.com for BE 12.0, let me see what can be done. Also please call 1800-634-4747 and select licensing for more info! Glad to help and wish to continiue supporting you best!

Thank You!