11-05-2008 07:50 AM
I am really frustrated with CPS. Just rolled out 12, which finally seems to work - at least from the snapshot point of view. However, Symantec have STILL NOT SOLVED THE BETRIEVE SEARCH PROBLEM! If I type in any search string to look for a file or files to retrieve from a snapshot, it returns zero results. Maddening, as I wanted to give my users the option of retrieving files themselves.
I logged a call with Symantec and they admit it is a problem, but there is currently no fix (even with 12.5). This problem has been around since at least DECEMBER 2007! Hey, Symantec - GET IT FIXED!
For anyone who has the same problem, do not bother checking out Document ID 286924 as it does not help.
Has anyone found a method to get the search working?
11-17-2008 06:25 AM
11-21-2008 08:26 AM
11-21-2008 08:35 AM
I wonder if anyone from Symantec actually accesses these forums? This is such a fundamental problem with CPS and renders the product unusable for exactly the type of user who needs it most: the end user who wants to retrieve files in their own time instead of having to go through a system administrator.
Symantec - To leave this problem hanging around since DECEMBER 2007 is an absolute disgrace. GET IT FIXED!
11-21-2008 08:37 AM
02-26-2009 09:27 AM
Hi
Is this fixed? Im running a brand new 12.5 installation and having the same problem!
Please let me know.
Regards
Robert Eriksson
02-26-2009 10:58 AM
02-27-2009 02:15 AM
I have registered a case at Symantec....
Case number: 240-915-779
02-27-2009 02:19 AM
03-06-2009 04:46 AM
Had my first talk with a tech-guy the other day regarding this case and he said this was known and that he was going to forward the case to a higher level or something like that.
Then yesterday I got a mail from the same guy saying he was going to call me again to continue the troubleshooting... so not much yet.
03-06-2009 04:47 AM
03-25-2009 08:27 PM
10-09-2009 12:21 PM
10-09-2009 01:26 PM
05-11-2010 06:55 AM