09-26-2013 02:37 PM
Using Backup Exec 2012
Problem: Unable to run a restore. Receive the error: "The logon account that was provded is not a member of the Administrators group. Verify that the data that you selected was backed up. Additional privileges may be required to access the data on the Windows computer.."
Troubleshooting I performed:
Any help is much appreciated.
Solved! Go to Solution.
10-07-2013 10:26 AM
Hello,
Update….and closing this discussion thread.
Even though the BESA permission settings are correct, my inability to restore is a result of the permissions on a folder structure on the Win’2008 server where I am trying to place the files. I couldn’t restore files from other servers because I was trying to restore the files to this same “problem” server. I incorrectly made the initial assumption the problem is with the “restore” function.
The restore function works fine when restoring the files onto other servers (2003 and 2008).
09-26-2013 04:30 PM
You stated that when you ran the support tool that the rights logon as a batch and logon as a service were not given to the BESA.. did you make this correction and also you may want to verify that DENY logon as a batch and DENY logon as a service wasnt selected by mistake as this is a common error.
Also under services.msc verify that all services are configured as per the chart in this technote
additionally what is it that youre trying to restore?
09-26-2013 06:24 PM
Create Token Object = not set, Log on as a Batch Job = not set, and Log on as a Service = not set.
You need to give these privileges to the BESA. See these documents
Requirements for the Backup Exec Service Account (BESA).
How to define/grant the required user rights/permissions for a Backup Exec Service Account ( BESA )
09-27-2013 06:27 AM
Hi Donald & PKH,
Thanks for your responses. Prior to my initial post I used the technotes you provided to confirm the privileges are set correctly in the GPO and local policy (both DENIES are not selected). It was when I ran the support tool that the “not set” displayed for Create Token, Logon as Batch, and Log on as Service.
Where I am confused is:
I am trying to restore one user’s files from a particular subfolder on a file server. However, when I couldn't perform this restore I tried test restores from other servers and received the same error msg listed in my original post.
Donald – I am unable to open your “this” technote link regarding services.msc. I receive the error msg “IE cannot display the webpage.” I checked the services again and they are running on the media server & are listed as follows:
Regards,
KD10
10-07-2013 10:26 AM
Hello,
Update….and closing this discussion thread.
Even though the BESA permission settings are correct, my inability to restore is a result of the permissions on a folder structure on the Win’2008 server where I am trying to place the files. I couldn’t restore files from other servers because I was trying to restore the files to this same “problem” server. I incorrectly made the initial assumption the problem is with the “restore” function.
The restore function works fine when restoring the files onto other servers (2003 and 2008).