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BU Exec 9.1 install fails on Server 2003 R2, SP2. Log included. Assistance needed!
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06-30-2009 03:10 PM
I've been attempting to install BUExec 9.11 on a new Dell server running fully updated Windows Server 2003 R2, SP2.
Install is performed 'hands on' -not with Term. Services.
I have tried installation while logged on domain administartor account, local administrator account, no go.
After inputting Serial no.s, The BE installation gets to the screen where I'm asked for an account and password that the BE system services can use.
I always get the error "The given password is not correct for account [server]\[username]."
(searching for this gets me an unresolved and wandering case.)
1) - I do not have any blank passwords. ( which is the given reason for this error in documentation)
2) -Tried with domain admin account, also local Administrator account.
3) -Tried with a domain account I created named BU-EXEC that I applied Domain Admin + backup operator permissions.
Complete Log of 1 of the install attempts:
VERITAS Backup Exec (TM) 9.1 for Windows Servers Installation Log
Start time: 06-30-2009,11:10:21
****************************************************************
06-30-2009,11:10:22 : Product version: 9.1.4691
06-30-2009,11:10:22 : Executeing CSetupApp::RemoveAllOurFiles()
06-30-2009,11:10:22 : REMOVE From Directory: C:\DOCUME~1\buexec\LOCALS~1\Temp\{201E698C-B88E-41AE-8C46-3BBACADCD6E7}
06-30-2009,11:10:22 : REMOVE Files:
06-30-2009,11:10:22 : Resdll.dll
06-30-2009,11:10:22 : Settings.xml
06-30-2009,11:10:22 : TSMOps.dll
06-30-2009,11:10:22 : UpgradeSummary.xsl
06-30-2009,11:10:22 : warning.jpg
06-30-2009,11:10:22 : warning2.jpg
06-30-2009,11:10:22 : Executeing CSetupApp::RemoveAllOurFiles()
06-30-2009,11:10:22 : REMOVE From Directory: C:\DOCUME~1\buexec\LOCALS~1\Temp\{201E698C-B88E-41AE-8C46-3BBACADCD6E7}.0
06-30-2009,11:10:22 : REMOVE Files:
06-30-2009,11:10:23 : Executing InitInstall_MSI.
06-30-2009,11:10:24 : StartBESequence
06-30-2009,11:10:24 : Executing StartBESequence
06-30-2009,11:10:24 : Pulling user data from the MSI
06-30-2009,11:10:24 : Executing CDlgUseLocalSQL::PullDataMSI()
06-30-2009,11:10:24 : Executing TSM_GetTSMSettings.
06-30-2009,11:10:24 : Executing SSO::PullDataMSI()
06-30-2009,11:10:24 : MSI processing complete
06-30-2009,11:10:24 : Pulling user data from the command line
06-30-2009,11:10:24 : Setting up command line parameter table
06-30-2009,11:10:24 : COMMAND LINE: Checking UIMODE value
06-30-2009,11:10:24 : COMMAND LINE: Checking for program group placement value
06-30-2009,11:10:24 : COMMAND LINE: Checking for main feature selection
06-30-2009,11:10:24 : COMMAND LINE: checking for USESQL values
06-30-2009,11:10:24 : COMMAND LINE: Checking for serialization values
06-30-2009,11:10:24 : CDlgSerialNumber Pass Function.
06-30-2009,11:10:24 : After Check for Remote_Install.
06-30-2009,11:10:24 : After Check for RA_INSTALL.
06-30-2009,11:10:24 : CDlgSerialNumber Pass Function.
06-30-2009,11:10:24 : COMMAND LINE: Checking for destination path value
06-30-2009,11:10:24 : COMMAND LINE: Checking for sub features selected
06-30-2009,11:10:24 : CDlgLocalChooseCustom Pass Function.
06-30-2009,11:10:24 : After Check for INSTALL_CHOICE.
06-30-2009,11:10:24 : After Check for INSTALL_TYPE.
06-30-2009,11:10:24 : After Check for INSTALL_MODE.
06-30-2009,11:10:24 : CDlgLocalChooseCustom Pass Function.
06-30-2009,11:10:24 : COMMAND LINE: Checking for service account values
06-30-2009,11:10:24 : Not in Maintenance mode
06-30-2009,11:10:24 : Getting the Silent Params.
06-30-2009,11:10:24 : COMMAND LINE: Checking for tape drivers values
06-30-2009,11:10:24 : COMMAND LINE: Checking for TSM values
06-30-2009,11:10:24 : CDlgTSMConfig Pass Function.
06-30-2009,11:10:24 : After Check for INSTALL_MODE.
06-30-2009,11:10:24 : CDlgTSMConfig Pass Function.
06-30-2009,11:10:24 : COMMAND LINE: checking for SSO values
06-30-2009,11:10:24 : COMMAND LINE: Checking for clone values
06-30-2009,11:10:24 : COMMAND LINE: Checking progress settings
06-30-2009,11:10:24 : COMMAND LINE: Checking for NOINSTALL value
06-30-2009,11:10:24 : /DEST:C:\Program Files\VERITAS\Backup Exec\NT\
06-30-2009,11:10:24 : /TS:
06-30-2009,11:10:24 : Command line processing complete
06-30-2009,11:10:24 : Install set to run in UI mode
06-30-2009,11:10:30 : Validating license data
06-30-2009,11:10:31 : Executing CRegistryOperations CheckForOlderVersionAA
06-30-2009,11:10:31 : CDlgSerialNumber Pass Function.
06-30-2009,11:10:31 : After Check for Remote_Install.
06-30-2009,11:10:31 : After Check for RA_INSTALL.
06-30-2009,11:10:31 : CDlgSerialNumber Pass Function.
06-30-2009,11:10:49 : Validating serialization data
06-30-2009,11:10:49 : CDlgLocalChooseCustom Pass Function.
06-30-2009,11:10:49 : After Check for INSTALL_CHOICE.
06-30-2009,11:10:49 : After Check for INSTALL_TYPE.
06-30-2009,11:10:49 : After Check for INSTALL_MODE.
06-30-2009,11:10:49 : CDlgLocalChooseCustom Pass Function.
06-30-2009,11:10:49 : On Init of CDlgChooseCustom
06-30-2009,11:10:49 : Leaving Init of CDlgChooseCustom
06-30-2009,11:10:49 : On Init of CDlgLocalChooseCustom
06-30-2009,11:10:49 : Leaving Init of CDlgLocalChooseCustom
06-30-2009,11:10:52 : Validating Local Options Data
06-30-2009,11:10:54 : Validating service account data This is where the window shows The given password is not correct for account [server]\[username]"
06-30-2009,11:11:01 : Validating service account data
06-30-2009,11:11:06 : Installation Failed
06-30-2009,11:11:06 : BERegisterDll called for C:\Program Files\Common Files\VERITAS Shared\becombinder.dll
06-30-2009,11:11:06 : BERegisterDll: Could not load C:\Program Files\Common Files\VERITAS Shared\becombinder.dll
06-30-2009,11:11:06 : BERegisterDll called for C:\Program Files\Common Files\VERITAS Shared\becombinder.dll
06-30-2009,11:11:06 : BERegisterDll: Could not load C:\Program Files\Common Files\VERITAS Shared\becombinder.dll
06-30-2009,11:11:06 : BERegisterDll called for C:\Program Files\Common Files\VERITAS Shared\becombinder.dll
06-30-2009,11:11:06 : BERegisterDll: Could not load C:\Program Files\Common Files\VERITAS Shared\becombinder.dll
06-30-2009,11:11:06 : Executeing CSetupApp::RemoveAllOurFiles()
06-30-2009,11:11:06 : REMOVE From Directory: C:\DOCUME~1\buexec\LOCALS~1\Temp\{201E698C-B88E-41AE-8C46-3BBACADCD6E7}
06-30-2009,11:11:06 : REMOVE Files:
06-30-2009,11:11:06 : advertised.jpg
06-30-2009,11:11:06 : BEInstDlgs.dll
06-30-2009,11:11:06 : BEInstOps.dll
06-30-2009,11:11:06 : bereg.exe
06-30-2009,11:11:06 : clusconfig.xml
06-30-2009,11:11:06 : clusconfigl.dll
06-30-2009,11:11:06 : ECMOps.dll
06-30-2009,11:11:06 : error.jpg
06-30-2009,11:11:06 : error2.jpg
06-30-2009,11:11:06 : information.jpg
06-30-2009,11:11:06 : install.jpg
06-30-2009,11:11:06 : InstallReview.xsl
06-30-2009,11:11:06 : InstOps.dll
06-30-2009,11:11:06 : inst_icon.jpg
06-30-2009,11:11:06 : License.htm
06-30-2009,11:11:06 : logo.jpg
06-30-2009,11:11:06 : mfc42u.dll
06-30-2009,11:11:06 : msvcrt.dll
06-30-2009,11:11:06 : Ofouninst.dll
06-30-2009,11:11:06 : Executeing CSetupApp::RemoveAllOurFiles()
06-30-2009,11:11:06 : REMOVE From Directory: C:\DOCUME~1\buexec\LOCALS~1\Temp\{201E698C-B88E-41AE-8C46-3BBACADCD6E7}.0
06-30-2009,11:11:06 : REMOVE Files:
subnote:
In the log file (complete log below), I saw
06-30-2009,11:09:03 : BERegisterDll called for C:\Program Files\Common Files\VERITAS Shared\becombinder.dll
06-30-2009,11:09:03 : BERegisterDll: Could not load C:\Program Files\Common Files\VERITAS Shared\becombinder.dll
However, when I looked at the directory during the install procedure.. It was never created. No instance of C:\Program Files\Common Files\VERITAS Shared was visible. (yes- unhidden everything)
Please advise.
Nick Halliwell
nick@cyanotech.com
Install is performed 'hands on' -not with Term. Services.
I have tried installation while logged on domain administartor account, local administrator account, no go.
After inputting Serial no.s, The BE installation gets to the screen where I'm asked for an account and password that the BE system services can use.
I always get the error "The given password is not correct for account [server]\[username]."
(searching for this gets me an unresolved and wandering case.)
1) - I do not have any blank passwords. ( which is the given reason for this error in documentation)
2) -Tried with domain admin account, also local Administrator account.
3) -Tried with a domain account I created named BU-EXEC that I applied Domain Admin + backup operator permissions.
Complete Log of 1 of the install attempts:
VERITAS Backup Exec (TM) 9.1 for Windows Servers Installation Log
Start time: 06-30-2009,11:10:21
****************************************************************
06-30-2009,11:10:22 : Product version: 9.1.4691
06-30-2009,11:10:22 : Executeing CSetupApp::RemoveAllOurFiles()
06-30-2009,11:10:22 : REMOVE From Directory: C:\DOCUME~1\buexec\LOCALS~1\Temp\{201E698C-B88E-41AE-8C46-3BBACADCD6E7}
06-30-2009,11:10:22 : REMOVE Files:
06-30-2009,11:10:22 : Resdll.dll
06-30-2009,11:10:22 : Settings.xml
06-30-2009,11:10:22 : TSMOps.dll
06-30-2009,11:10:22 : UpgradeSummary.xsl
06-30-2009,11:10:22 : warning.jpg
06-30-2009,11:10:22 : warning2.jpg
06-30-2009,11:10:22 : Executeing CSetupApp::RemoveAllOurFiles()
06-30-2009,11:10:22 : REMOVE From Directory: C:\DOCUME~1\buexec\LOCALS~1\Temp\{201E698C-B88E-41AE-8C46-3BBACADCD6E7}.0
06-30-2009,11:10:22 : REMOVE Files:
06-30-2009,11:10:23 : Executing InitInstall_MSI.
06-30-2009,11:10:24 : StartBESequence
06-30-2009,11:10:24 : Executing StartBESequence
06-30-2009,11:10:24 : Pulling user data from the MSI
06-30-2009,11:10:24 : Executing CDlgUseLocalSQL::PullDataMSI()
06-30-2009,11:10:24 : Executing TSM_GetTSMSettings.
06-30-2009,11:10:24 : Executing SSO::PullDataMSI()
06-30-2009,11:10:24 : MSI processing complete
06-30-2009,11:10:24 : Pulling user data from the command line
06-30-2009,11:10:24 : Setting up command line parameter table
06-30-2009,11:10:24 : COMMAND LINE: Checking UIMODE value
06-30-2009,11:10:24 : COMMAND LINE: Checking for program group placement value
06-30-2009,11:10:24 : COMMAND LINE: Checking for main feature selection
06-30-2009,11:10:24 : COMMAND LINE: checking for USESQL values
06-30-2009,11:10:24 : COMMAND LINE: Checking for serialization values
06-30-2009,11:10:24 : CDlgSerialNumber Pass Function.
06-30-2009,11:10:24 : After Check for Remote_Install.
06-30-2009,11:10:24 : After Check for RA_INSTALL.
06-30-2009,11:10:24 : CDlgSerialNumber Pass Function.
06-30-2009,11:10:24 : COMMAND LINE: Checking for destination path value
06-30-2009,11:10:24 : COMMAND LINE: Checking for sub features selected
06-30-2009,11:10:24 : CDlgLocalChooseCustom Pass Function.
06-30-2009,11:10:24 : After Check for INSTALL_CHOICE.
06-30-2009,11:10:24 : After Check for INSTALL_TYPE.
06-30-2009,11:10:24 : After Check for INSTALL_MODE.
06-30-2009,11:10:24 : CDlgLocalChooseCustom Pass Function.
06-30-2009,11:10:24 : COMMAND LINE: Checking for service account values
06-30-2009,11:10:24 : Not in Maintenance mode
06-30-2009,11:10:24 : Getting the Silent Params.
06-30-2009,11:10:24 : COMMAND LINE: Checking for tape drivers values
06-30-2009,11:10:24 : COMMAND LINE: Checking for TSM values
06-30-2009,11:10:24 : CDlgTSMConfig Pass Function.
06-30-2009,11:10:24 : After Check for INSTALL_MODE.
06-30-2009,11:10:24 : CDlgTSMConfig Pass Function.
06-30-2009,11:10:24 : COMMAND LINE: checking for SSO values
06-30-2009,11:10:24 : COMMAND LINE: Checking for clone values
06-30-2009,11:10:24 : COMMAND LINE: Checking progress settings
06-30-2009,11:10:24 : COMMAND LINE: Checking for NOINSTALL value
06-30-2009,11:10:24 : /DEST:C:\Program Files\VERITAS\Backup Exec\NT\
06-30-2009,11:10:24 : /TS:
06-30-2009,11:10:24 : Command line processing complete
06-30-2009,11:10:24 : Install set to run in UI mode
06-30-2009,11:10:30 : Validating license data
06-30-2009,11:10:31 : Executing CRegistryOperations CheckForOlderVersionAA
06-30-2009,11:10:31 : CDlgSerialNumber Pass Function.
06-30-2009,11:10:31 : After Check for Remote_Install.
06-30-2009,11:10:31 : After Check for RA_INSTALL.
06-30-2009,11:10:31 : CDlgSerialNumber Pass Function.
06-30-2009,11:10:49 : Validating serialization data
06-30-2009,11:10:49 : CDlgLocalChooseCustom Pass Function.
06-30-2009,11:10:49 : After Check for INSTALL_CHOICE.
06-30-2009,11:10:49 : After Check for INSTALL_TYPE.
06-30-2009,11:10:49 : After Check for INSTALL_MODE.
06-30-2009,11:10:49 : CDlgLocalChooseCustom Pass Function.
06-30-2009,11:10:49 : On Init of CDlgChooseCustom
06-30-2009,11:10:49 : Leaving Init of CDlgChooseCustom
06-30-2009,11:10:49 : On Init of CDlgLocalChooseCustom
06-30-2009,11:10:49 : Leaving Init of CDlgLocalChooseCustom
06-30-2009,11:10:52 : Validating Local Options Data
06-30-2009,11:10:54 : Validating service account data This is where the window shows The given password is not correct for account [server]\[username]"
06-30-2009,11:11:01 : Validating service account data
06-30-2009,11:11:06 : Installation Failed
06-30-2009,11:11:06 : BERegisterDll called for C:\Program Files\Common Files\VERITAS Shared\becombinder.dll
06-30-2009,11:11:06 : BERegisterDll: Could not load C:\Program Files\Common Files\VERITAS Shared\becombinder.dll
06-30-2009,11:11:06 : BERegisterDll called for C:\Program Files\Common Files\VERITAS Shared\becombinder.dll
06-30-2009,11:11:06 : BERegisterDll: Could not load C:\Program Files\Common Files\VERITAS Shared\becombinder.dll
06-30-2009,11:11:06 : BERegisterDll called for C:\Program Files\Common Files\VERITAS Shared\becombinder.dll
06-30-2009,11:11:06 : BERegisterDll: Could not load C:\Program Files\Common Files\VERITAS Shared\becombinder.dll
06-30-2009,11:11:06 : Executeing CSetupApp::RemoveAllOurFiles()
06-30-2009,11:11:06 : REMOVE From Directory: C:\DOCUME~1\buexec\LOCALS~1\Temp\{201E698C-B88E-41AE-8C46-3BBACADCD6E7}
06-30-2009,11:11:06 : REMOVE Files:
06-30-2009,11:11:06 : advertised.jpg
06-30-2009,11:11:06 : BEInstDlgs.dll
06-30-2009,11:11:06 : BEInstOps.dll
06-30-2009,11:11:06 : bereg.exe
06-30-2009,11:11:06 : clusconfig.xml
06-30-2009,11:11:06 : clusconfigl.dll
06-30-2009,11:11:06 : ECMOps.dll
06-30-2009,11:11:06 : error.jpg
06-30-2009,11:11:06 : error2.jpg
06-30-2009,11:11:06 : information.jpg
06-30-2009,11:11:06 : install.jpg
06-30-2009,11:11:06 : InstallReview.xsl
06-30-2009,11:11:06 : InstOps.dll
06-30-2009,11:11:06 : inst_icon.jpg
06-30-2009,11:11:06 : License.htm
06-30-2009,11:11:06 : logo.jpg
06-30-2009,11:11:06 : mfc42u.dll
06-30-2009,11:11:06 : msvcrt.dll
06-30-2009,11:11:06 : Ofouninst.dll
06-30-2009,11:11:06 : Executeing CSetupApp::RemoveAllOurFiles()
06-30-2009,11:11:06 : REMOVE From Directory: C:\DOCUME~1\buexec\LOCALS~1\Temp\{201E698C-B88E-41AE-8C46-3BBACADCD6E7}.0
06-30-2009,11:11:06 : REMOVE Files:
subnote:
In the log file (complete log below), I saw
06-30-2009,11:09:03 : BERegisterDll called for C:\Program Files\Common Files\VERITAS Shared\becombinder.dll
06-30-2009,11:09:03 : BERegisterDll: Could not load C:\Program Files\Common Files\VERITAS Shared\becombinder.dll
However, when I looked at the directory during the install procedure.. It was never created. No instance of C:\Program Files\Common Files\VERITAS Shared was visible. (yes- unhidden everything)
Please advise.
Nick Halliwell
nick@cyanotech.com
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3 REPLIES 3
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07-01-2009 03:23 AM
Hi Nick,
It's probably nothing but...
I had an issue with Backup Exec 9.1 and Windows 2003 after a SP install in the past and it was down to Windows Firewall which was installed or enabled when the SP went on the box.
Good Luck,
Gilly
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07-07-2009 05:25 PM
Thanks for your suggestion Gary,
Unfortunately Firewall already 'off' ( no AV firewall on either)
Any further takers?
Unfortunately Firewall already 'off' ( no AV firewall on either)
Any further takers?
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07-08-2009 02:20 AM
http://seer.entsupport.symantec.com/docs/274341.htm
http://seer.entsupport.symantec.com/docs/282971.htm
http://seer.entsupport.symantec.com/docs/282971.htm
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