08-06-2013 08:07 AM
Hi Guys
I am trying to create a New Backup Job that would Backup Files from a NAStorage NAS Device onto a Tape Drive.
What could be the problem and how do i approach to resolve it ? Do i need to verify some sort of Licensing anomalies here ?
Thanks a lot !
Solved! Go to Solution.
08-06-2013 08:36 AM
Need
1 Remote agent for windows
2. No need of installating remote agent on the NAS
3. Make sure you have added the service account to the admin group under NAS
4. Add the IP of the NAS to the User defined selections
5. Ignore the credentials error
Run the backup
PS: IF the NAS is NDMP enabled you need to disable the NDMP service on the NAS
08-06-2013 08:15 AM
**EDIT**
I remember when running backups on the NAS Device in the Past i recieved a notification stating that there was no remote agent installed in the target device and the backup would continue with a local agent.
Does this info help ?
Thanks a lot !
08-06-2013 08:19 AM
08-06-2013 08:25 AM
Thanks Kunal!
the backup refers to version 2012. I am running version 2010.
Does that make any differrence ?
Thanks !
08-06-2013 08:36 AM
Need
1 Remote agent for windows
2. No need of installating remote agent on the NAS
3. Make sure you have added the service account to the admin group under NAS
4. Add the IP of the NAS to the User defined selections
5. Ignore the credentials error
Run the backup
PS: IF the NAS is NDMP enabled you need to disable the NDMP service on the NAS
08-06-2013 10:34 AM
Hi Kunal !
Thanks for your response.
Please review the following queries I have for each of your suggestions:
PS: The NAS Device does not have the NDMP License installed and is not using the protocol. I have verified this.
Thanks a Lot !
08-06-2013 10:57 AM
Remote Agent for Windows: Are you suggesting I install a RAWS License BE Exec Server ? Is there a way i can verify if already have one ? If I dont - do i need to purchase it first?
To check if you have the license
Yellow button > installation and licensing > License information
Look for Agent for windows
It should say Installed "Yes" and Licensed "Yes"
Otherwise you need to buy it and add it to backup exec
In an ideal scenario - do NAS Servers usually have a Remote Agent installed ?
Do you mean install the remote agent software : NO
Remote agents be installed on NAS as they have their customized OS (non windows)
If the service account you're referring to is the account under which the BE Service is running then it's a Domain Administrator Account. This account has NTFS Full Control Permissions on all the Shares and Folders within the NAS. - Is this what you're suggesting ?
Yes service account is the account on which be services are running and also this account you will use to backup the NAS, in NAS boxes you have a console using which you can add accounts to the customized shares
Will configure the IP under the user defined selections.
You have to as you will not see this under fav resources as there is no remote agent installed
Are you suggesting its okay to 'ignore' the credentials failure when running the test credentials ?
Yes most of the time they fail as the logic for crendential check does not understand non windows NAS boxes
PS: The NAS Device does not have the NDMP License installed and is not using the protocol. I have verified this.
This is what we need!
08-07-2013 01:36 AM
Hi Kunal
Please check my findings below:
1. Remote Agent for Windows Systems - Licensed(Yes), Installed (Yes)
2. NAS Device does not support Remote Agent Installation (so ignoring this one)
3. Service Backup Exec Remote Agent for Windows Systems and Service Backup Exec Error Recording Service are running under "Local System". Not sure if this setting is correct ? All the other Backup Exec Services are running under the Domain Administrator account which has the NTFS Full Control Permission at the root of the Shares hosted on the NAS Device.
4. IP Address and Hostname both of the NAS Device are currently present under the user defined selections.
Would appreciate if you have any further advice.
Thanks a lot !
08-07-2013 01:51 AM
All looks good.
Can you expand the IP and view you CIFS shares in the user defined selections.
There is a checkbox under tools > options > Network and security > Enable user defined shares, make sure this is checked.
08-07-2013 03:07 AM
Hi Kunal
I can expand the IP Address and the Root Shares hosted on the NAS Device are all visible there.
Thanks a lot !
08-07-2013 04:22 AM
...can that NAS integrate into Active Directory? If so, read up on it in your NAS's admin guide and consider doing this.
Putting the NAS onto a domain ensures that you can add the BESA onto that NAS as an admin, and from there try accessing the NAS again.
Thanks!
08-07-2013 05:54 AM
Hi Craig
thanks for your response !
thanks a lot !
08-07-2013 05:56 AM
...that's pretty much how it's done Mac...what happens if you try adding the BESA explicitly to the NAS as an admin?
Thanks!
08-07-2013 06:14 AM
Hi Craig
I looked into the NAS Configuration. I am using a NAStorage 8420 NAS Device.
I can see the Windows Security Mode as 'Domain Mode'
Workgroup/Domain Name set as 'mydomain'
Domain Login account set as 'domainadministrator'
The Domainadministrator account is the context under which the BE Services are currently running.
Having said that, i cannot actually see an option which would allow me to 'add' a differrent domain account as the Domain Login Account (if this is the administrator account you're referring to).
Thanks!
08-07-2013 06:20 AM
OK, that's fine...and you can browse all the way down the resource list tree of the NAS?
08-07-2013 06:21 AM
Have you tried a backup of these shares? how does that look?
08-07-2013 06:24 AM
Hi Craig
Yes i can browse the entire tree structure.
thanks !
08-10-2013 11:13 PM
I recreated the Backup job in order to backup my NAS Device and followed Kunal's suggestions while doing so.
I managed to get rid of the "access denied" error but I have run into a whole NEW set of issues.
:)
Its surely a progress as the last backup was better and cleaner than all the previous ones (although not 100% upto expectations).
I am opening a New thread for discussing it.
(and life goes on ..)