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Backup Exec 12.5 - Exchange GRT from Tape fails with V-79-57344-760 - Unable to open the item

robbiecookie101
Level 2

Hi there

Firstly, many thanks for anybody who tries to help me its much appreciated!

 

I'm having a problem restoring individual mailboxes or message items to our exchange server from tape. We are using GRT to backup and recover exchange but unfortunately the recovering part isn't working very well - here is the job log!

 

Job Log for Restore 00031

 


 

 

Completed status: Failed See error(s)

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Job Information

Job server: ZIG-EXCH-2
Job name: Restore 00031
Job started: 02 December 2011 at 12:45:54
Job type: Restore
Job Log: BEX_ZIG-EXCH-2_00275.xml

Job Operation - Restore

Server - ZIG-EXCH-2

Drive and media mount requested: 02/12/2011 12:45:54
Drive and media information from media mount: 02/12/2011 12:46:03
Drive Name: HP 1
Media Label: LTO000027
Media GUID: {031e2d52-4ed7-45d1-84bb-afd433ce72a6}
Overwrite Protected Until: 31/12/9999 00:00:00
Appendable Until: 31/12/9999 00:00:00

All Media Used
 LTO000027
Network control connection is established between 127.0.0.1:3011 <--> 127.0.0.1:10000 Network data connection is established between 127.0.0.1:3015 <--> 127.0.0.1:3014 - 

Set Information - \\ZIG-EXCH-2\Microsoft Information Store\ZIG-STORE-2

Restore Set Information

Restoring data to \\ZIG-EXCH-2\Microsoft Information Store\ZIG-STORE-2.

Storage Media #1: " Media created 30/09/2011 19:00:02 "
Backup performed on 30/09/2011 at 19:00
Backup set #1: " Exchange LT "
 - V-79-57344-760
- Unable to open the item Emma Featherstone [efeathe] - skipped.
V-79-57344-760
- Unable to open the item Katie Henrys [khenrys] - skipped.

Set Information - \\ZIG-EXCH-2\Microsoft Information Store\ZIG-STORE-2

Restore Set Information

Restoring data to \\ZIG-EXCH-2\Microsoft Information Store\ZIG-STORE-2.

Storage Media #1: "  "
Backup performed on 30/09/2011 at 19:00
Backup set #1: " Exchange LT "
Restore started on 02/12/2011 at 12:46:10.
Restore completed on 02/12/2011 at 15:11:44.

Restore Set Summary

Restored 5 Exchange Server stores
Processed 138396209400 bytes in  2 hours,  25 minutes, and  34 seconds.
Throughput rate: 907 MB/min
Restore started on 02/12/2011 at 15:14:31.
Restore completed on 02/12/2011 at 15:14:31.

Restore Set Summary

Restored 0 Exchange Server stores
Processed 0 bytes in  1 second.
Throughput rate: 0.000 MB/min

 

Job Completion Status

Job ended: 02 December 2011 at 15:14:38
Completed status: Failed
Final error: 0xe00002f8 - Cannot open one or more mail messages because of unknown MAPI errors. Review the job log for more information.
Final error category: Resource Errors

For additional information regarding this error refer to link V-79-57344-760

Errors

Click an error below to locate it in the job log

Restore- \\ZIG-EXCH-2\Microsoft Information Store\ZIG-STORE-2 

V-79-57344-760 - Unable to open the item Emma Featherstone [efeathe] - skipped.
V-79-57344-760 - Unable to open the item Katie Henrys [khenrys] - skipped.

 

Interestingly if I use the same backup job but backup to disk I can recover mail and mailboxes with no problems so I don't think the problem is with our exchange server?

 

For the staging area i'm using an ISCSI partition to our NAS that is twice the size of the total backup size and have allowed the service account full access to it.

 

Please help me i'm pulling my hair out over this! all suggesstions are welcome!

 

Robbie

1 ACCEPTED SOLUTION

Accepted Solutions

robbiecookie101
Level 2

Hi apr

Thanks for your response but I managed to work out what the problem was. Basically McAfee was trying to scan the files when Backup Exec wanted them and being over 100GB bexec would time out and respond with the 'unable to open item' message.

Adding an exclusion for my staging area allows me to restore without problems

 

Thanks

Robbie

View solution in original post

2 REPLIES 2

ArulPrasad
Level 6
Employee

I would say the problem is on the stagibng path.

Please run the backup to disk tool and see if the Passes the test to allow GRT based data can be staged on it.

32bit test tool::

http://www.symantec.com/business/support/index?page=content&id=TECH71829

64 bit test tool::

http://www.symantec.com/business/support/index?page=content&id=TECH71830

 

robbiecookie101
Level 2

Hi apr

Thanks for your response but I managed to work out what the problem was. Basically McAfee was trying to scan the files when Backup Exec wanted them and being over 100GB bexec would time out and respond with the 'unable to open item' message.

Adding an exclusion for my staging area allows me to restore without problems

 

Thanks

Robbie