Backup Exec 12.5 Remote Agent turn off automatically

[melvinc]

Hi,

I encounter some problem with my Symantec backup exec 12.5. I notice that my remote agent services was been turn off might be due to when the server been rebooted that the reason that the backup was unsuccessful. Today again such thing happen but the server wasn't rebooted. The services was set to automatic it should have started by itself but it didn't. What is the cause of this problem what is there any solution to it. Need your advice and guidance in this. Please refer to my attachment for better illustration.

Sign

Melvin

[VJware]

Are there any errors logged under the event viewer ?

If using any AV ensure it excludes the BE processes from scans.

[CraigV]

Could be some sort of corruption, so do the following too:

1. Repair the BEDB using BEutility.exe.

2. Repair BE itself through Add/Remove Programs.

Thanks!

[melvinc]

I have excludes the BE processes from the scans. I also did the BEutility. Lets see how it goes again. Thanks folks for the help.

Sign

Melvin

[melvinc]

Hi,

The same problem happen again emote agent services the remote turn off again. The network was working perfectly fine and there not disconnection. Please refer to the error screen shot.

Regards

Melvin

[pkh]

Check the Windows eventlog to see what caused the BE remote agent service to fail.

[CraigV]

Melvin: this isn't a CASO setup is it? Just a stand-alone server...

Thanks!

[melvinc]

Hi,

Please refer to my screen shot which was capture from event log.

CraginV is a stand-alone Server.

[VJware]

The connection is lost because the remote agent crashes. Is the media server completely updated with all updates ?

Use this KB for logging the crash dump - http://www.symantec.com/business/support/index?page=content&id=TECH72068

And would recommend to log a formal support case & provide the dump.

[melvinc]

Hi VJware,

Thanks for the advice. The link you provided had taught me now to activate the Bedr and i already activiated, it will capture the crash dump. Please advise how is the dump been collect.

Regards

Melvin

[VJware]

a folder named BEDR gets created under \Program Files\Symantec\Backup Exec..a dmp file will be present in this folder.

[melvinc]

Thanks VJware. Currently is empty have to wait for such error to occur in order to identify the problem.

Regards

Melvin

[melvinc]

Hi VJware I have capture the dump PID 5856 for beremote.exe

Please download the dump files at the following link.https://www.wetransfer.com/downloads/3da96706d3e8b16f561102696b240ace20130415084920/f5c50bc4546ffdac...

Regards

Melvin

[melvinc]

Another error had occur BEREMOTE not running.