This link http://seer.entsupport.symantec.com/docs/339616.htm doesn't work. This has become all too typical from Symantec. Live update doesn't work with their product. You can't down load updates. I see on the forums that this problem has been going on for quite some time.
I have a hardware update project coming up. I think its time to consider a new backup solution. Becuase Backup Exec SUCKS!