06-08-2012 07:53 AM
Hi,
Backup start running10 minities will failed with error as below:
Storage devide HP 0003 reported an error on a request.
Error reported:
A device attached to the system is not functioning.
V-79-57344-34036 - An unknown error has occurred.
Job Completion Status: Failed:
Final error : 0xe00084f4 - An unknow error has ocurred.
Final error category: System Errors
Anyone can help.
Thanks.
06-08-2012 08:03 AM
Has this device & job worked previously?
Anyting in the Windows event logs? Sounds like a hardware or communication glitch.
This may help http://www.symantec.com/docs/TECH38608
06-08-2012 08:05 AM
Make sure all the connections between tape library and media server are fine and tape drives are using latest symantec drivers.
Refer http://www.symantec.com/docs/TECH144492
06-08-2012 07:04 PM
Has this device & job worked previously? Yes but using Arcserve before.
Anyting in the Windows event logs?
EVENTID: 57665
Storage device "HP 0003" reported an error on a request to write data to media.
06-08-2012 07:12 PM
How can I get symantec drivers?
I am using build-in drivers Hewlett Packard LTO Ultrium-3 drive.
Download drivers from HP officical
Thanks.
06-08-2012 07:47 PM
Go to the BE installation directory, run tapeinst.exec, uninstall any instance of your tape drive and then install it. This will install the latest Symantec drivers.
06-08-2012 07:50 PM
You can use Tape Device Configuration Wizard or tapeinst.exe from install directory to install symantec drivers to tape drives. Also make sure your robot is using Windows driver, i.e it should be listed as Unlnown Medium Changer under Windows Device Manager.
06-08-2012 11:38 PM
Tried to reinstall drive by using tapeinst.exe driver was same.
Backup still failed within 10 minities.
Thanks.
06-08-2012 11:40 PM
Device Manager doesn't have unknow device.
06-08-2012 11:46 PM
Expand your medium changer devices and see whether your library is listed as an Unknown Medium Change with a Microsoft driver. If it has a HP driver, change it using the procedures below
You should also test your library for hardware errors using the HP LT&T utility. Make sure that you select the write test and that you have stopped the BE services first.
06-09-2012 07:15 PM
Self test passed.
Connectivity Test passed.
Read/ Write test failed. Is it Hardware problem?
Thanks.
06-09-2012 07:24 PM
The failure is because your did not give it a tape to write on. For the write test, you got to give it a tape to write on. Note that the data on that tape would be wiped out during the test
06-09-2012 07:41 PM
Thanks.
I choose wrong device but tools saied hp firmware was old version.
06-09-2012 07:52 PM
You should update the firmware for both the library and the tape drive to the latest firmware.