05-01-2012 07:23 AM
We are running BE 2010 with a Qualstar tape library using Quantum Ultrum LTO5 tapes. The library sees all the tapes with barcodes that start with four zeros: Example (000043L5). We just added 5 new tapes with barcodes starting with higher numbers and only 3 zeros: Example (000110L5). After importing the new media, BE is not seeing the new barcodes but does recognize the new media if I manually inventory the slots and will also let me manually label the media. Why won't it recognize the new barcodes?
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05-01-2012 12:29 PM
Hi,
Check your barcode rules and make sure they are correct...
Check the link below for further reference:
http://www.symantec.com/business/support/index?page=content&id=TECH92890
Also make sure you're using the Symantec drivers for your tape drive to rule out anything if you're using the manufacturer's drivers for whatever reason.
Thanks!
05-01-2012 12:29 PM
Hi,
Check your barcode rules and make sure they are correct...
Check the link below for further reference:
http://www.symantec.com/business/support/index?page=content&id=TECH92890
Also make sure you're using the Symantec drivers for your tape drive to rule out anything if you're using the manufacturer's drivers for whatever reason.
Thanks!
05-01-2012 08:51 PM
I don't know about Quantum libraries, but for HP libraries, there is a setting in the library which states how many characters of the barcode label is recognised. Access your Quantum library using the Web interface and see whether you can find a similiar setting. If there is such a setting, you should change it to 8 characters. You might want to consult your Quantum vendor on this matter.