β10-03-2012 01:15 AM
Hi
We have server with BE 2012 Sp1 on 2008 R2 SP1.
It is configured to backup 3 servers. Two physical and one virutal (HyperV)
Almost every day the jobengine service and the management service stops for no apparent reason. I can start the service manually and run the job manually with no problem, but it won't start on its own.
This was originally an upgrade from BE 2010, so I thought maybe something had gone wrong with the upgrade. I unistalled BE and reinstalled it fresh, but the problem persists.
Here is the eventlog info:
β10-03-2012 01:17 AM
If you have Anti-virus on the BE media server than exclude all BE serviecs from the AV scan.
β10-03-2012 01:22 AM
Can you point me to the filenames of those services?
β10-03-2012 01:29 AM
BE Device and Media service (pvlsvr)
BE Server service (beserver.exe)
BE Job Engine service (bengine.exe)
BE Rmote Agent services (beremote.exe)
BE Agent Browser service (benetns.exe)
Above is the sequence of services, BE job engine service is crashing coz it dependant on BE server
service. From the above event id it seems that the issue is with the BE server service.
β10-03-2012 01:31 AM
Nevermind, I found them :)
β10-03-2012 01:35 AM
The thing is, the AV realtime scanner is turned off, and it's only scheduled for a scan every monday. The services crash regardless of this.
β10-03-2012 01:49 AM
Do you see any .Net related errors in the Windows Event Viewer?
Within BE console check if you have installed SP1 or SP1a.
There was 1 known issue of BE server service crashing which is resolved in SP1a
Refer to http://www.symantec.com/docs/TECH190472
β10-03-2012 02:10 AM
Sorry, no .NET errors.
BE says I have SP1 installed, but i have no option to install SP1a through Live Update.
β10-03-2012 02:40 AM
Link to download BE2012 SP1a
http://www.symantec.com/docs/TECH186717
β10-10-2012 12:34 AM
Nope. Did not help.
I'm starting to consider uninstalling 2012 and going back to 2010
β10-11-2012 06:12 AM
Ok, seems that upgradeing to SP1a helped the job enginge service at least. Now it's just the manager service that crashes...
β10-11-2012 09:51 AM
Is the Manager Service set to log on with the Backup Exec Service account?
Go ahead and go through this link to verify that all your service account still has the correct requirements. http://www.symantec.com/business/support/index?page=content&id=TECH36718
Let me know if this helps
β10-11-2012 02:53 PM
The user wasn't a member of Backup operators.
Have entered the user in that group, so we'll see if that did it.
*crosses fingers*
β10-12-2012 08:26 AM
Hi Anderso,
How are things working now?
β10-12-2012 08:32 AM
Things are looking good so far :)
I still want to give it a few days before I consider the case solved though. It has gone a few days between crashes sometimes. Well see over the weekend.
β10-18-2012 01:21 AM
The service still stops..... but I found out why
I am a bit embarrassed to say this but there was a batchjob made by the previous company which served this client. The bactchjob restartet some of the backupexec services at 2100 every night....
I should have caught on to this sooner. Sorry for troubling you guys.
Anders O
β10-18-2012 08:23 AM
glad to hear things are figured out.
have a good one