06-04-2014 12:28 AM
Hello,
I'm new to BE. Actually I've been waiting for the 2014 edition to use on a 2012r2 server.
I installed the product in trial edition and tried to configure storage. My tape, HP DAT 160 USB, is not recognized, so I cannot proceed with the evaluation.
How can I resolve the problem?
Thanks in advance for any help.
Best regards.
06-04-2014 12:36 AM
Is the device listed in the Windows Device Manager?
Have you installed HP's device drivers for the tape device?
In the Windows Event Viewer do you see any errors related to the device?
06-04-2014 12:56 AM
06-04-2014 01:01 AM
The device is listed in device manager and no errors in eventviewer.
I tried both with the device enabled and disabled.
I had been reasured by the reseller that the device is supported, at least in the 2012 edition. That is why I bought the device as my blade does not have space for an internal drive.
06-04-2014 01:04 AM
Pg 61 does list HP DAT 160 via USB, SAS & SCSI. This device is supported with BE 2014.
06-04-2014 01:14 AM
06-04-2014 01:32 AM
The device is listed in HCL. In the footnotes it mentions installing HP drivers. I understand that MS drivers are not compatible or what?
06-04-2014 08:08 AM
You mentioned that you were using a blade server. I haven't heard of people using USB tape drives on blade servers before. Is the USB port on the blade itself? Or is the USB port on the server chassis?
06-04-2014 11:56 AM
If you open the adamm.log file (located in .\Symantec\backup exec\logs)
and read from the end of the file back up see the latest records does the adamm log show anything that appears to relate to that drive (including any possible errors)
06-05-2014 04:50 AM
Hi Colin,
The is no record relating to the drive.
It just starts and ends discovery.
06-05-2014 05:11 AM
Well that appears to show that we are not detecting the device at all. Probably time for a formal support case for us to look at more thoroughly.