Hello, new to the forum and looked thru the first 5 pages and did not see anything related to my problem so here goes.
Running Backup Exec v9.0 on a Windows 2000 server with an Exabyte 210 AutoPak 1x10 loader. The drive in the loader crashed so Exabyte replaced the entire AutoPak loader set. After switching the hardware, Backup Exec would not see the loader but did see the tape drive inside the loader. Have been working with Symantec Tech support to solve the problem but nothing has worked. Reinstalled SP1, HotFixes and now have upgraded to Backup Exec 9.1 and the software still does not recognize the Auto Loader library (software is enable to see libraries).
Ok, so here are my questions. Is there something I am missing with regard to the compatibility between the Exabyte AutoPak and Backup Exec? Also, I had to uninstall the remote agent on my remote servers, upon reinstalling 9.0 agent and checking is says that the agent cannot work with this version. I thought 9.1 would work with a 9.0 agent due to the backwards compatibility.
Any help or suggestions would be greatly appreciated.
Thanks.