Backup Exec Deduplication Engine is not Starting : Incorrect function

[Cornelius]

Hello All , I had and issue with My Backup Exec 2010 R3 started a week ago , my buckups takes for ever on Verify stage ..

My Backups go in two stages , one B2D and then to tape.

Restarted the server , and realised the the deduplication folder is offline , googled and searched here and there found i need to check services .. and when i checked services i realised that "Backup Exec Deduplication Engine" is not started .. tried to start it .. it gave me error

Here is below the event viewer log .. 

hope i can find some help . 

- System 

  - Provider 

   [ Name]  spoold 
 
  - EventID 1 

   [ Qualifiers]  0 
 
   Level 2 
 
   Task 0 
 
   Keywords 0x80000000000000 
 
  - TimeCreated 

   [ SystemTime]  2014-10-08T03:12:45.000000000Z 
 
   EventRecordID 571127 
 
   Channel Application 
 
   Computer

 
   Security 
 

- EventData 

   25001: Could not initialize DataStore Manager  

 System 

  - Provider 

   [ Name]  Service Control Manager 
   [ Guid]  {555908d1-a6d7-4695-8e1e-26931d2012f4} 
   [ EventSourceName]  Service Control Manager 
 
  - EventID 7023 

   [ Qualifiers]  49152 
 
   Version 0 
 
   Level 2 
 
   Task 0 
 
   Opcode 0 
 
   Keywords 0x8080000000000000 
 
  - TimeCreated 

   [ SystemTime]  2014-10-08T03:56:01.652644100Z 
 
   EventRecordID 145558 
 
   Correlation 
 
  - Execution 

   [ ProcessID]  588 
   [ ThreadID]  704 
 
   Channel System 
 
   Computer DXBFP01.intlsos.com 
 
   Security 
 

- EventData 

  param1 Backup Exec Deduplication Engine 
  param2 %%1 

Thanks

[pkh]

If you are not on SP4, run LU a couple of times until you are on SP4 and the latest hotfixes. Remember to push out the remote agent after this

[Cornelius]

Im on SP4 :( .. .. any other suggestions?

[VJware]

Check the spoold.log found under the log sub-dir of the DeDupe storage. Post this log as well.

If running any AV, do set it to exclude from scanning the BE processes and the DeDupe folder.

[Cornelius]

Log file attached .. and i had excluded the folder what you mentioned from AV , however it was working fine with the antivirus.

[VJware]

The problem is with the 0.bin file. I would recommend to log a formal support case so that this can be fixed without any adverse effect.

Additionally, if you have indexing enabled on the DeDupe volume, pls disable it.

[Cornelius]

its not something i can fix ?? with your guidance??

[VJware]

It may be a simple fix, however without having a closer look @ your system or without having support with you while the fix is being implemented, it is quite risky. I don't think you would want to take the chance of corrupting the complete DeDupe folder.