Backup Exec Job Engine Service Terminates

[nick_wiechers]

I'm running Backup exec 10 on Windows 2003. Whilst running a backup job for several servers, the backup Exec Job engine service may terminate. It doesn't do this every time.

The error in the event log is below. Has anyone seen this before and do they know how to fix it?

REgards

Nick

Event Type:Error
Event Source:Application Error
Event Category:(100)
Event ID:1000
Date:26/05/2005
Time:04:14:32
User:N/A
Computer:BTBACKUP01
Description:
Faulting application bengine.exe, version 10.0.5484.0, faulting module beclass.dll, version 10.0.5484.0, fault address 0x00032da7.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 62 65 6e ure ben
0018: 67 69 6e 65 2e 65 78 65 gine.exe
0020: 20 31 30 2e 30 2e 35 34 10.0.54
0028: 38 34 2e 30 20 69 6e 20 84.0 in
0030: 62 65 63 6c 61 73 73 2e beclass.
0038: 64 6c 6c 20 31 30 2e 30 dll 10.0
0040: 2e 35 34 38 34 2e 30 20 .5484.0
0048: 61 74 20 6f 66 66 73 65 at offse
0050: 74 20 30 30 30 33 32 64 t 00032d
0058: 61 37 a7

[Renuka_-]

Hello,

1. Verify that the remote agent is of the same version as the backup exec installation and that you have upgraded it after any upgrades done to the backup exec server.

2. Check if the device is ready and if there are any media alerts in the alerts tab.

3. Doxnload the MDAC component checker from:


http://www.microsoft.com/downloads/details.aspx?FamilyID=8f0a8df6-4a21-4b43-bf53-14332ef092c9&displaylang=en&Hash=6K8CJB
and tell if you had any mismatched dll's if yes what versions are shown as expected and actual.

NOTE : If we do not receive your reply within two business days, this post would be marked assumed answeredand would be moved toanswered questions pool.