Backup Exec Live Updates Failed

[Cody244]

I have tried restarting the services and trying to install each of the 2 updates by itself and they still fail, shown in the picture below.

The following log file is listed below.

C:\Documents and Settings\All Users\Application Data\Symantec\Backup Exec\Logs\bkupinst.htm

Symantec Backup Exec (TM) 2010 Patch LogHOTFIX 180429

04-12-2012,12:40:04 : Entering PatchSetup.exe
04-12-2012,12:40:04 : Command Line: /NAME:Hotfix 180429 /UI:NONE
04-12-2012,12:40:04 : WARNING: Backup Exec application has been terminated by this patch.
04-12-2012,12:40:05 : WARNING: Backup Exec application has been terminated by this patch.
04-12-2012,12:40:05 : WARNING: Backup Exec application has been terminated by this patch.
04-12-2012,12:40:05 : WARNING: Backup Exec application has been terminated by this patch.
04-12-2012,12:40:05 : WARNING: Backup Exec application has been terminated by this patch.
04-12-2012,12:40:05 : WARNING: Backup Exec application has been terminated by this patch.
04-12-2012,12:40:05 : WARNING: Backup Exec application has been terminated by this patch.
04-12-2012,12:40:05 : WARNING: Backup Exec application has been terminated by this patch.
04-12-2012,12:40:05 : WARNING: Backup Exec application has been terminated by this patch.
04-12-2012,12:40:05 : WARNING: Backup Exec application has been terminated by this patch.
04-12-2012,12:40:05 : WARNING: Backup Exec application has been terminated by this patch.
04-12-2012,12:40:05 : WARNING: Backup Exec application has been terminated by this patch.
04-12-2012,12:40:05 : WARNING: Backup Exec application has been terminated by this patch.
04-12-2012,12:40:05 : WARNING: Backup Exec application has been terminated by this patch.
04-12-2012,12:40:05 : WARNING: Backup Exec application has been terminated by this patch.
04-12-2012,12:40:05 : WARNING: Backup Exec application has been terminated by this patch.
04-12-2012,12:40:05 : WARNING: Backup Exec application has been terminated by this patch.
04-12-2012,12:40:05 : WARNING: Backup Exec application has been terminated by this patch.
04-12-2012,12:40:05 : WARNING: Backup Exec application has been terminated by this patch.
04-12-2012,12:40:05 : WARNING: Backup Exec application has been terminated by this patch.
04-12-2012,12:40:05 : Executing GetPatchInfo.
04-12-2012,12:40:05 : Failed to retrieve Post Update Command string from .\PatchInfo.ini.
04-12-2012,12:40:05 : Failed to retrieve Cache Installer string from .\PatchInfo.ini.
04-12-2012,12:40:05 : Done with BE_CacheInstaller.
04-12-2012,12:40:06 : m_bUseNativeClient = 1
04-12-2012,12:40:06 : SQL_SetAuditTableHFInfo: LCDC
04-12-2012,12:40:06 : DRIVER={SQL Native Client};SERVER=LCDC;Trusted_Connection=Yes;DATABASE=BEDB
04-12-2012,12:40:06 : SQL_ExecuteSQL rc=0 stzSQLCmd=INSERT INTO BELog (ObjectID, ParentID, OperationID, TimeStamp, Username, Message) VALUES ('{24654BC5-3CF7-4BE8-814A-A3429DBC8881}', 11, 1, GETUTCDATE(), 'LCIA\administrator', 'Starting installation of HF 180429')
04-12-2012,12:41:07 : This patch package could not be opened. Verify that the patch package exists and that you can access it, or contact the application vendor to verify that this is a valid Windows Installer patch package. D:\BE2010R3 Install\BE\WinNT\Install\BE32\Install\Media\Symantec Backup Exec for Windows Servers.msi
04-12-2012,12:41:08 : m_bUseNativeClient = 1
04-12-2012,12:41:08 : SQL_SetAuditTableHFInfo: LCDC
04-12-2012,12:41:08 : DRIVER={SQL Native Client};SERVER=LCDC;Trusted_Connection=Yes;DATABASE=BEDB
04-12-2012,12:41:08 : SQL_ExecuteSQL rc=0 stzSQLCmd=INSERT INTO BELog (ObjectID, ParentID, OperationID, TimeStamp, Username, Message) VALUES ('{24654BC5-3CF7-4BE8-814A-A3429DBC8881}', 11, 4, GETUTCDATE(), 'LCIA\administrator', 'Error: Installation of HF 180429 has failed.')
04-12-2012,12:41:08 : V-225-136: The patch failed to install. Return code: 1635 ***To search for information about this error, click here
04-12-2012,12:41:08 : Checking to see if any remote agents that publish to this media server need to be updated.
04-12-2012,12:41:08 : Executing beupdateops
04-12-2012,12:41:08 : Exiting PatchSetup.exe

---

Symantec Backup Exec (TM) 2010 Patch LogHOTFIX 176937

04-12-2012,12:41:13 : Entering PatchSetup.exe
04-12-2012,12:41:13 : Command Line: /NAME:Hotfix 176937 /UI:NONE
04-12-2012,12:41:13 : Executing GetPatchInfo.
04-12-2012,12:41:13 : Failed to retrieve Post Update Command string from .\PatchInfo.ini.
04-12-2012,12:41:13 : Failed to retrieve Cache Installer string from .\PatchInfo.ini.
04-12-2012,12:41:13 : Done with BE_CacheInstaller.
04-12-2012,12:41:13 : m_bUseNativeClient = 1
04-12-2012,12:41:13 : SQL_SetAuditTableHFInfo: LCDC
04-12-2012,12:41:13 : DRIVER={SQL Native Client};SERVER=LCDC;Trusted_Connection=Yes;DATABASE=BEDB
04-12-2012,12:41:13 : SQL_ExecuteSQL rc=0 stzSQLCmd=INSERT INTO BELog (ObjectID, ParentID, OperationID, TimeStamp, Username, Message) VALUES ('{85E75C99-8C35-4E57-94F2-C6C8FC76E94B}', 11, 1, GETUTCDATE(), 'LCIA\administrator', 'Starting installation of HF 176937')
04-12-2012,12:42:13 : This patch package could not be opened. Verify that the patch package exists and that you can access it, or contact the application vendor to verify that this is a valid Windows Installer patch package. D:\BE2010R3 Install\BE\WinNT\Install\BE32\Install\Media\Symantec Backup Exec for Windows Servers.msi
04-12-2012,12:42:13 : m_bUseNativeClient = 1
04-12-2012,12:42:13 : SQL_SetAuditTableHFInfo: LCDC
04-12-2012,12:42:13 : DRIVER={SQL Native Client};SERVER=LCDC;Trusted_Connection=Yes;DATABASE=BEDB
04-12-2012,12:42:13 : SQL_ExecuteSQL rc=0 stzSQLCmd=INSERT INTO BELog (ObjectID, ParentID, OperationID, TimeStamp, Username, Message) VALUES ('{85E75C99-8C35-4E57-94F2-C6C8FC76E94B}', 11, 4, GETUTCDATE(), 'LCIA\administrator', 'Error: Installation of HF 176937 has failed.')
04-12-2012,12:42:13 : V-225-136: The patch failed to install. Return code: 1635 ***To search for information about this error, click here
04-12-2012,12:42:13 : Checking to see if any remote agents that publish to this media server need to be updated.
04-12-2012,12:42:13 : Executing beupdateops
04-12-2012,12:42:13 : Exiting PatchSetup.exe

[Cody244]

ok went to the link http://www.symantec.com/business/support/index?page=content&id=TECH60721

Downloaded BEUpdatesOps.exe   Ran that and it says Symantec Backup Exec was not detected on this computer. This appliation requires Symantec backup Exec.

[Georg_Kabas]

Try Closing the Backup Exec GUI after starting LiveUpdate.

I 've had a customer with Backup Exec 2010 R3 who also got a failure when running liveupdate.

We tried it twice, then we startet Liveupdate and closed the Backup Exec GUI - then the update finished normally

[Cody244]

@Georg Kabas

Tried that and they failed once again.

[cynik606]

I think that in my case it's not exactly problem of LU because installation fails at the end:

I think that problem is connected with failover clustered media servers.

Configuring cluster in BE it creates computer account in Active Directory in level "Computers". After this I've moved this object to different level: BUILDINGS\SERVERS. Everything was OK (backups, restores). And now I've observed that applying this patch BE tries to make something in Active Directory once again. This time it creates in "Computer" level a folder "BEServer" (class of object "serviceConnectionPoint"). I have no idea what is going on :(

Additional information: This is the second HF for my BE. First one was successfully installed but it was before I've configured failover cluster on BE. It was just after BE installation.

[Cody244]

That's what my situation is doing as well.. It gets to the very end and says failed. Then shows the picture that I posted in the very first post.