Backup Exec Media Types 'missing'

[John_Gathright]

I'm running Backup Exec v9.1 on a W2K Professional server equipped with a Certance CL400H Ultrium LTO-2 tape drive. The drive is recognized by the Veritas software and backups are for the most part running smoothly. However, when I right-click on the Certance device in Backup Exec, choose 'Properties' and then the 'Media Types' tab, the only thing that shows up is Media Type ***, with Read & Write values of 'No'. Is this usual? I would have thought 'LTO' would have been associated with this tape drive, as it's supported by Veritas.

Thanks.

[Shilpa_pawar_2]

Hi,


-- Please check if device is listed in BE v9.1 HCL:

http://seer.support.veritas.com/docs/271382.htm
http://seer.support.veritas.com/docs/271383.htm


-- Make sure that the latest Veritas drivers are used. The drive firmware is updated to the latest.
Please refer to the technote below to download the latest device drivers:"
VERITAS Backup Exec (tm) 9.1 - Device Driver Installer (20050115) - Includes Tape Driver Release (20041231) and Robotic Library Release (45) (Intel Only)
http://seer.support.veritas.com/docs/273853.htm


-- Does the storage device support Bar Codes? Are the Barcode Rules enabled?


NOTE : If we do not receive your reply within two business days, this post would be marked "assumed answered" and would be moved to "answered questions" pool.

[John_Gathright]

FYI...

Yes, the device is listed and supported in BE9.1, and, yes, the most recent Veritas drivers are being used to support the Certance tape drive. As far as I know, the Certance CL400H tape drive does NOT support bar codes, and they are not enabled.

[Shyam_Sundar]

Hello,

Have you tried using OEM drivers? i.e., drivers of the device's manufacturer.

Please try installing the same and let us know of the results.



Note : If we do not receive your reply within two business days, this post would be marked ‘assumed answered’ and would be moved to ‘answered questions’ pool.

[John_Gathright]

I've also tried installing the most recent Certance drivers but the media type is still 'misbehaving.'

Thx...