Hello,
Backups fail with "A00081d9 - The Backup Exec job engine system service is not responding." Looking at the Windows Services window the Backup Exec Job Engine is stopped and can be manually started. Reviewing the Backups from the previous night revels the backup failed with "The media operation was terminated by the user" or "Media Mount failed."
Reviewing the Alerts shows Media Insert request before the backup failed.
Review of the Backup job shows that the "Enable automatic cancellation" is selected in the backup.
If an active media request is not responded to and the job is canceled by the user or by automatic cancellation this will cause the Backup Exec Job Engine to terminate. If the service is not set to automatically restart the following next backup will fail with "A00081d9 - The Backup Exec job engine system service is not responding."
To prevent this error from occurring try the following steps:
1. Increase the cancellation time or uncheck "Enable automatic cancellation" for the backup.
2. Set the Backup Exec Job Engine Service to restart after it stops.
3. Schedule an Inventory job to run before the backup job runs.
4. Verify that you have enough media to complete the backup job.
However if this is not the case, please copy the entire error message and elaborate on the issue.
NOTE : If we do not receive your intimation within two business days, this post would be "assumed answered" and archived.
