Backup cancels itself after 5 minutes if using Open File option

[Ray_Brown]

Hi,

We are using BE 9.0 with the Open File option. It is installed on a Windows 2000 server.

Recently, our backups have been cancelling after about 5 minutes. There would be 0 bytes backed up. I stopped and restarted all the Backup Exec services and had the same problem. I then unchecked the Open File option and the backups immediately started.

Does anyone have an idea on what could be causing the problem ?

Thanks,

Ray

[shweta_rege]

Hello,



- Do you receive any error message?


- Do you have a AOFO License installed`?



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and would be moved to answered questions pool.

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[Ray_Brown]

Hi,

The only error message is:

Error - Mount failed.
User canceled a Physical Volume Library operation.

But the backups start at 11:00 pm at night and no user is cancelling at that time.

Yes, we do have an AOFO license installed.

Thanks for your help.

[Ray_Brown]

Hi,

The only error is:

Error - Mount failed.
User canceled a Physical Volume Library operation.

But the backups start at 11:00 pm and no one is cancelling the backup job at that time.

Yes, we do have an AOFO license installed.

Thanks for your help.

[aravind_kondapa]

Are your backups completing successfully (regularly) without the AOFO option selected ?
Because the error you specified seems to be media related.
Do you get any other Alerts while backups were failing ? (Alerts -> History Tab)
Try doing an Inventory and then run the Backup.
I would also suggest you to upgrade to 9.1 (it is a free upgrade) and install the latest Veritas supplied Drivers.

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[Ray_Brown]

Do have a link to the free upgrade to 9.1 ?

[Shraddha_Dhaval]

Hi,


Here are some links.

http://support.veritas.com/docs/260507


http://seer.support.veritas.com/docs/264658.htm


Hope this will help you.


Thanks.

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